Vonage has launched the ‘Vonage Protection Suite’ to provide end-to-end communications security solutions.
The new security bundle protects against both fraud and cyberattacks, as well as gives developers and organisations greater control over their communications management.
Describing itself as a “global leader in cloud communications”, Vonage’s security suite includes Vonage Fraud Defender, Vonage Verify API, and Vonage Number Insight.
Savinay Berry, EVP, Product & Engineering for Vonage, said: “In an increasingly digital world, our customers’ security needs continue to evolve.
“To meet this growing demand for better protection from fraudulent events, businesses today must shield themselves and their customers with agile security solutions that can be seamlessly integrated with their existing communications solutions and platforms.
“The Vonage Protection Suite is a comprehensive set of tools that enables end-to-end safeguards, leveraging the power of communication API building blocks to address security, authentication, and identification processes.”
Inside the Vonage Protection Suite
All solutions within the suite were built using Vonage’s APIs, including the Vonage Fraud Defender, which is easy to implement, alerts users to fraud, and blocks fraud attempts.
It also relays risk and ongoing attack information via a dashboard and offers customisation options for automated actions with proactive blocking and suspicious traffic notifications.
The Vonage Verify API has been updated to include omnichannel two-factor authentication (2FA), allowing businesses access to 2FA over multiple communications channels, plus customisable automatic channel failover.
As well as voice and SMS, users can be authenticated via email and WhatsApp, and a range of languages are supported.
The API also defends against toll fraud, in which criminals access phone systems to initiate high-volume calls to premium rate numbers.
In 2021, a report by the Communications Fraud Control Association (CFCA) found that toll fraud was the number one form of telecoms fraud, accounting for $6.69 billion in losses.
Vonage Number Insight has been added to the suite, along with new features, such as access to fraud assessment data for global phone numbers.
To do this, it leverages Vonage’s Fraud Score capability, which creates a risk score and recommended actions.
The data made available through Number Insight, includes carrier and phone type, and whether the number has been previously reported.
According to Berry, in 2022, organizations lost an average of $3 million due to their security breaches.
The risk of cybercriminals successfully infiltrating an organisations’ network is a global concern.
With the release of the Protection Suite, Berry believes it is providing its customers with a comprehensive and scalable toolset to tackle these security risks on any platform or workflow.
Dave Michels, Principal Analyst at TalkingPointz, commented: “Businesses today are well along in their digital transformation journeys, and the necessary next step should be to protect their investments, as well as company and customer information, from the increasing threat of cyber fraud.
“With the Protection Suite, Vonage is making this necessity easier to accomplish.
“Developers and businesses can access these solutions to protect any number of business applications via APIs and low-code/no-code interfaces.”
Last month, Vonage opened an R&D Centre of Excellence in India to foster innovation and further its expansion into Asia-Pacific.
In April this year, the company deployed AI audio, media, and security for its Video API to help companies build stronger customer connections.
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