Moveworks on Microsoft Teams is a next-generation bot that uses conversational AI to improve employee productivity.

The bot has been building its Fortune 500 customer base over the past four years and, with AI’s growing popularity, it is now exposed to a much larger market with a proven track record under its belt.

Not only are companies more open to integrating AI services, but Microsoft’s Work Trend Index Annual Report shows that it would be welcome support, with 64 percent of employees reportedly struggling to meet their work expectations.

Furthermore, 70 percent are keen for AI to help reduce their workloads to allow them to focus their energies on the most critical tasks.

Srini Raghavan, Vice President, Microsoft Teams Ecosystem, said: “People are ready for AI, and thankfully, AI-powered solutions have already begun to ease our digital debt.

“Moveworks on Microsoft Teams, a next-generation bot that can operate within the Teams platform, uses conversational AI to help employees improve productivity by automating common enterprise tasks and workflows.

“Handling those processes autonomously, often without intervention from human resources (HR) and IT, frees up staff to focus on high-value, transformational work for enterprises.”

As a result of saving employees time, the bot has made their work has become more efficient and saved companies millions of dollars in IT support costs.

Microsoft explains this success through three effects of deploying Moveworks, which are AI-assist tools for employees in Teams, employee alerts in Teams, and integrating with Microsoft’s ecosystem.

AI-Assist Tools for Employees in Teams

Moveworks on Teams is built on more than 200 machine learning (ML) and large language models (LLMs), allowing it to understand context and business language in over 100 languages.

Agents can use Moveworks, therefore, as a tool to get the information they need by simply initiating a chat with the bot, in the same way as they would with a live agent.

Moveworks connects various aspects of enterprises, including IT, HR, finance, and facilities management systems all through Teams, meaning employees don’t need to switch between applications.

Vaibhav Nivargi, CTO of Moveworks, reaffirmed this: “Moveworks is committed to meeting our users where they work, and Microsoft Teams has become that platform.

“Our customers now expect to be able to accomplish essential tasks without ever having to leave Teams.”

By using Teams, independent software vendors (ISVs) can also add value to customers and boost app usage at the same time.

The bot integrates with customers’ technology stacks and provides a single support interface within Teams.

Employee Alerts in Teams

The Moveworks bot also send sends employees notifications within Teams to alert them about updates and required actions, which helps employees to stay up-to-date and remain engaged.

Customers have reportedly saved hundreds of hours by reminding users to reset their passwords.

Enterprises can also use Employee Communications to create a checklist for onboarding employees to ensure all the forms they need to complete is available in Teams.

Moveworks has resulted in ten times the engagement of traditional communications methods because employees do not need to switch apps in order to reply to Teams messages.

Nivargi commented:

“Customers can push out notifications in a targeted way and then leverage the interactivity of Teams to create radically higher engagement.

“That also drives higher adoption of the bot because employees are getting vital information from Moveworks, so it’s a natural step to use it for more tasks.”

Integrating with Microsoft’s Ecosystem

Moveworks has integrated with Microsoft Azure and SharePoint, with Moveworks on Viva.

Through these integrations, it can provide an enhanced user experience on Teams and fulfill more tasks using AI.

Integrations throughout the Microsoft ecosystem are a big differentiator for Moveworks, which is key to ISVs.

At Microsoft Build 2023 in May, Moveworks announced it is using message extensions to help streamline user workflows.

This also represents a step towards integrating with Microsoft 365 Copilot, an enterprise AI technology that is already being used in Teams and other apps.

Bhavin Shah, CEO of Moveworks, shared his view: “We appreciate the scope and depth of Microsoft’s AI investments across its product portfolio.

“What Microsoft has done is fundamentally elevated public awareness of AI, which increased the awareness and need for our product by proxy.”

Earlier this month, Microsoft revealed guidance around prerequisites for Copilot ahead of its launch.

UC Today’s Rob Scott discussed recent Teams news with Microsoft Teams Expert and Co-Founder of Empowering.Cloud, Tom Arbuthnot, and other industry experts.

 

 



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