For non-profit organisations like Save the Children, keeping stakeholders, volunteers, and employees aligned in a distributed landscape is crucial. Teams need to be able to connect, share ideas, and provide feedback consistently to ensure consistent innovation and growth.

Established in 1919, Save the Children has been fighting to protect the youth of societies around the world for decades, constantly searching for new ways to protect the rights of younger people, and defend them against injustice. However, with a global presence across over 120 countries, and thousands of volunteers and employees to unify, finding the right communication strategy has been complicated for the non-profit brand.

After struggling to find the right way to unify their global teams, Save the Children finally discovered the solution they were searching for with Zoom.

Unifying a Global Workforce with Innovative Tools

With a range of important programs to track, and a globally dispersed workforce, Save the Children’s communication strategy is crucial to its continued success. Despite implementing tools like video to improve connections between teams, the group was struggling to extract value from its legacy communication system. The old equipment utilised by the team was wasting precious time for staff, and causing friction with user experience.

According to the Senior Director of IT and Security Operations for the group, Charlie Germano, the first 10 minutes of every meeting was spent trying to configure the solution. Not only were staff wasting time, but they were struggling to connect effectively with globally dispersed colleagues as the Save the Children team continued to grow.

The IT team leaders within the Save the Children workforce were in the process of evaluating a selection of new video conferencing tools, when they discovered some of their employees already using the Zoom platform. After checking out the technology himself, Germano and his colleagues decided to implement it across the entire organisation.

Employees fell in love with the solution immediately, allowing the Save the Children team to benefit from a rapid, seamless adoption process. IT teams quickly began receiving fewer support tickets, and staff members felt empowered to share insights with their colleagues, wherever they were.

A New Era of Intelligent Collaboration

The Save the Children teams now have access to a simple, unified solution which allows them to launch meetings, events, and webinars in seconds. Leveraging Zoom Webinars, the group has even been able to host all-staff calls that supported remote, as well as in-office experts.

The IT team noted they were particularly impressed by the flexibility of Zoom, and it’s ability to work seamlessly with a variety of different hardware options. The agonistic approach of the platform ensures any employee can conveniently access meeting tools, without having to invest in new equipment.

Overall, by implementing Zoom, Save the Children has been able to create a more connected and united workforce. Zoom even helped Save the Children to outfit its conference rooms affordably, while still preserving a premium user experience. Plus, the Zoom dashboard ensures the IT team can easily monitor the performance of the technology, and demonstrate its value to senior leaders.



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