Legacy communication systems can pose a significant problem to today’s public sector teams. Not only are they expensive to maintain and use, but they often cause issues with productivity, efficiency, and engagement in the workforce.

Thanet District Council in the South East of England found itself quickly growing tired of the inconsistent call quality and connectivity issues of its legacy communication system before it turned to RingCentral for help. The organisation’s old-fashioned communication tools made it difficult to transfer calls, connect teams, and keep work flowing smoothly.

Deciding it was time for a major digital transformation, the Thanet team started exploring innovative solutions in the cloud. RingCentral’s MVP platform, offering the perfect combination of security, scalability, and flexibility, proved to be an excellent investment for the public sector brand.

Solving Communication Challenges in the Cloud

According to the Thanet District Council leadership team, RingCentral MVP started delivering benefits to the company instantly, solving a host of problems straight away. The company was incredibly impressed by the clarity of the calls available over the cloud platform, and the way it helped teams to perform more productively in a dispersed environment.

Supervisors and managers were suddenly able to move people in and out of call groups themselves, using an online portal, rather than waiting for technical assistance. Plus, RingCentral’s built-in tools for analytics and reports made it easier to manage the workforce. The reporting tools ensured the company could track call volume patterns, determine their busiest times of day, and schedule their team members more effectively as a result.

Just by moving into RingCentral’s cloud-based ecosystem, the Thanet Council were able to save nearly £30,000 on hardware renewal, and infrastructure costs. Additionally, the platform not only gives the group the tools it needs to improve customer service, but strengthens employee productivity and collaboration too.

RingCentral’s integration gallery allowed the team to connect the MVP platform with important tools like Okta for single-sign-on, and Google Workspace for knowledge sharing and collaboration. According to the team, the ability to access everything they need for communication and customer service in one app is driving significant improvements in both productivity and engagement.

Upgrading Collaboration with Video

While the Thanet District Council initially chose to migrate to RingCentral for its mobile and cloud-based telephony features, the company also quickly began leveraging other features within the platform. The council is also taking advantage of the messaging and video capabilities offered by RingCentral MVP, to bring teams closer together, particularly in the age of remote work.

The Digital Transformation Manager for the company, Joe Brackenborough said that before RingCentral, setting up a meeting with dozens of people meant constantly struggling to find a time when everyone would be in the office, and reserving a conference room large enough. Now, RingCentral Video means the company can host meetings anytime, regardless of where their employees are, while still maintaining the same levels of engagement.



from UC Today https://ift.tt/rJhLm9F