Downsizing, relocating, repurposing: the global hybrid working model is powering a technology-led real estate revolution set to be worth $12bn* by 2031.
Emboldened by the potential efficiency gains – not to mention the workforce benefits – enterprises everywhere are swapping large and expensive offices for smarter and leaner co-working and serviced office alternatives fit for the modern age.
In particular, businesses are attracted to the flexibility of short-term leasing and one-day ‘pop-up’ spaces which can have a significantly positive-impact; not only financially but also on the ability to respond with agility to evolving opportunities or changed circumstances.
Landlords and managing agents are responding to this most post-pandemic of trends by partnering with co-working and serviced office operators to rejuvenate and reinvent their brick-and-mortar assets.
Central to the realisation of their vision? Technology.
Sure, location, size, design, and accessibility are all at play. However, connectivity is key. And that means collaborating with experts capable not only of delivering every essential component of the enterprise communication tech stack, but also understanding the dynamics of this rapidly expanding market.
“Just drive around any large town or city and you will notice buildings and offices rendered vacant by the post-pandemic hybrid working model and companies that have gone completely remote – smart landlords trying to tempt companies back into the office are responding by repurposing their spaces to create modern digital office spaces,” says David Liu, CEO of leading business technology solutions provider Deltapath, which is helping serviced office and co-working partners capitalize on the opportunities.
“Companies welcome move-in ready facilities instead of having to furnish and equip themselves. Serviced Office and coworking operators are masters at creating furnished spaces to fit the vibe and culture of any company. To ensure they have the competitive edge, co-working and serviced office operators must include a strong suite of technology services, including mobility tools, enterprise instant messaging, telecommunications, and receptionist tools.”
Indeed, Deltapath in particular is already helping a rapidly growing number of serviced office and coworking operators such as, The Executive Centre, Regus, and The Work Project to gain a competitive advantage by offering a digital workspace partnership model that equips reimagined workspaces with everything they need.
“Life in these new spaces must be appealing to companies and their employees,” says Liu.
“Employees must be able to communicate via the most advanced systems with customers and each other; and the level of technological functionality must be as good or better than it is in a large corporate office.”
The Deltapath solution is a secure, easy-to-use, all-in-one-place Unified Communications as a Service (UCaaS) platform accessible 24/7 on any connected device. It enables SMS communication; internal instant messaging and video collaboration; go-anywhere softphone; mobile app capability; and most importantly, an operator panel for the receptionist to provide a professional call answering service.
“One of our key differentiators is our ability to assist receptionists to help their clients sound prestigious when they answer the phone,” says Liu.
“There are typically many different enterprises at a particular location and yet our technology enables receptionists to know exactly who is calling and for what company, the greeting script that should be used, and any specifically- customized instructions receptionists are to follow. Essentially, the operator panel allows receptionists to be more than simply an answering service. This is important for businesses because often the receptionist creates the first impression.”
Renting a serviced office or co-working space also enables an enterprise to easily have a presence in a new geographical location. In that case, its prime address, telephone number, communication channels, and professional secretarial services are all consumed on a flexible and highly cost-effective pay-as-you-go basis.
“Equally important, a business can have a presence in, say, New York with a New York phone number and caller ID when they dial out, and be completely virtual with only a receptionist and Deltapath’s technologies, says Liu.
Companies today can easily secure a fully furnished modernized office with the latest technology to give them the competitive edge they are seeking. Plus, the receptionist software helps front desk employees boost companies’ image and take calls anywhere a company has set up a presence in the world.
To learn more about how Deltapath can help you and your customers’ gain access to cutting edge technologies and become more competitive, click here
** Research conducted by The Business Research Company and LinkedIn
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