UC endpoints form an essential part of the business technology stack, from state-of-the-art desk phones to microphones and cameras. The right solutions ensure employees can access the communication and collaboration tools they need to excel in the evolving workforce.

Plus, when implemented correctly, intelligent and intuitive endpoints can transform business performance. They improve productivity and efficiency, unify distributed teams, and pave the way for rapid growth.

However, as the world of communication evolves, the endpoints and devices teams use are transforming too. New trends are shaping the next generation of communication solutions, from speakers and mobile devices to networking tools.

Here are some of the top UC endpoints and device trends to be aware of in 2023.

1. Remote and Hybrid Work Continues

While the back-to-office movement is pushing some employees back into the office, demand for hybrid and remote work remains high. The share of people in the office full-time dropped to 42% in 2023, and teams actively ask for more flexible work arrangements.

This has led to a growing demand for more flexible UC endpoints and devices ready to support new flexible teams. Wired solutions are rapidly being replaced with wireless alternatives; desk phones are giving way to flexible smartphones. Even meeting room technologies are changing.

In collaboration, room kits, and plug-and-play bars have become commonplace. These allow teams to set up comprehensive meeting sessions in seconds. As the workplace evolves, endpoints will likely become far more mobile-friendly.

2. Connectivity for UC Endpoints Evolves

With the influx of mobile and remote workers comes an increased demand for improved connectivity. Employees need to be able to engage in high-quality video meetings and screen-sharing sessions from anywhere. This makes outdated and slow internet connections almost obsolete.

Fortunately, 5G has become far more commonplace in 2023, giving companies access to better speeds and reduced latency in mobile communications. Some innovators are already working on next-generation “6G” connections too. We’re also seeing a rise in decentralized networking, peer-to-peer mesh networks, and edge computing solutions.

This demand for enhanced connectivity options will increase even further as companies move away from PSTN and ISDN connections before the switch-off in 2025. Companies must prioritize robust network connectivity as they move into the IP world.

3. User Experience Takes Center Stage

In the modern work age, employees are tired of using complex and outdated tools. In the fast-paced workplace, staff members need to be able to access communication tools without complicated configuration and set-up processes. This has prompted an increase in intuitive tools.

Today’s UC endpoints and devices put simplicity first. Plug-and-play meeting kits, room technologies, and conferencing tools have become commonplace. Moreover, remote and zero-touch configuration options are now the norm among companies embracing remote and hybrid work.

Companies are even leveraging AI and automation to make communication tools easier. With these innovative solutions, companies can now automatically frame speakers in a meeting session, eliminate noise, and even transcribe information. This all leads to a far more productive and efficient workforce.

4. AI Continues to Change the Workplace

Artificial Intelligence has become a standard component of the modern workplace. Almost every business invests in new tools to streamline workflows and empower teams. However, it’s not just collaboration and communication software growing more intelligent.

Endpoints in the digital world are evolving, too, with their innovative capabilities. UC endpoints like speakers, microphones, and phone systems can now feature their own AI assistants. These allow employees to communicate with tools using natural language, improving productivity.

AI solutions are also improving the quality of communications. AI-enhanced cameras can automatically frame speakers, enhance video quality, and boost feelings of inclusion. Intelligent microphones and headphones can eliminate noise and increase audio quality. The age of AI-powered endpoints is here to stay.

5. Immersive Collaboration Emerges

Once considered a futuristic concept, immersive collaboration is now taking over the workplace. Concepts like spatial audio are improving inclusion and engagement in meetings. Wearable devices and headsets are making their way into everyday workflows.

Companies use augmented and mixed reality to connect employees on the move through smart glasses and headsets with 3D content. Brands interested in the evolving concept of the metaverse are experimenting with virtual reality simulations of traditional offices.

These extended reality tools are quickly entering the UC endpoint stack. They provide teams with a better way to connect in a distributed landscape. They also offer businesses a way to boost creativity, innovation, and feelings of inclusion.

6. Managing and Provisioning UC Endpoints Transforms

Finally, the quest for a more agile workforce has prompted companies to explore new endpoint management and provisioning methods. From a management perspective, companies utilize more advanced tools to monitor, update, and enhance endpoint experiences.

From a provisioning perspective, vendors offer companies new ways to invest in the latest technologies. Some UC endpoint companies now offer technology-as-a-service solutions to business leaders. These allow organizations to effectively pay a subscription fee for their meeting rooms, kits, and devices.

With this approach, companies can reduce upfront investment costs for new hardware and evolve their ecosystem whenever they choose. With more flexible solutions for provisioning and management, business leaders can future-proof their technology stack.

The Latest Trends in UC Endpoints

Today, endpoints remain a crucial part of the technology stack for every business. As the way we communicate and collaborate continues evolving, these resources are becoming more powerful and intuitive. Today’s endpoints give companies more opportunities to empower their teams and preserve productivity in an evolving workplace.



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