ULAP Networks, the carrier-neutral intelligent solutions provider, has formed a strategic alliance with Simplify360, an omnichannel, customer experience platform provider.
In today’s market, customers expect flexibility and an array of multiple communication channels in their corporate business. ULAP has recognised this demand and added Simplify360’s customer experience tools to its Smart Exchange service for a cost-efficient Omnichannel solution.
With ULAP’s Smart Exchange, businesses can now access Simplify360’s automated customer service platform, driven by artificial intelligence (AI) to deliver best-in-class customer experience across every customer touchpoint from a unified interface. This enables businesses to schedule, collaborate and publish across multiple channels using the seamless, AI-powered, omnichannel platform to streamline workflows and improve response times and agent productivity.
“We are thrilled about our partnership with ULAP Networks, a leading cloud services provider, to bring our mission of delivering end-to-end connected and engaging customer experiences to businesses worldwide,” says Rohit Gupta, Chief Executive Officer at Simplify360. “This collaboration marks a significant milestone in our journey towards a global level of impact, and we look forward to a successful and transformative partnership.”
“Adding Simplify360 customer experience platform to our ULAP Dynamic Ecosystem is a great match for our customers’ requirements,” says Dominic McDonald, Chief Executive at ULAP Networks. “As businesses evolve and face the challenges of providing great customer experiences across multiple communications channels, it’s logical that ULAP can bundle in Simplify360’s Omnichannel capabilities with our intelligent, cost-effective solutions.”
Visit ULAP for Simplify360 here for more information.
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