ASC Technologies has started offering fully compliant call recording for Microsoft Teams Phone Mobile.
ASC’s Recording Insights is a solution to meet the growing business demand for secure and compliant mobile communications. With Recording Insights, Teams Phone Mobile users can trust that their communication is fully compliant with the appropriate regulatory standards — such as GDPR, MiFID II, HIPAA, and PCI DSS — established by governmental and regulatory bodies across the globe.
Dr. Gerald Kromer, CEO of ASC Technologies, commented:
Microsoft Teams Phone Mobile is becoming a ubiquitous part of the modern mobile workforce. However, ensuring compliance in such an environment can be challenging. Fully integrated in the Microsoft Teams user interface, Recording Insights provides a truly unified user experience, allowing users to efficiently extend compliance to their mobile devices.”
All communications across audio calls, video calls, or meetings made through Teams Phone Mobile are securely recorded and archived. This produces a critical resource for audits, dispute resolution and risk management. Recording Insights also enables communication data in over 90 languages to be transcribed and analysed through Microsoft Azure AI Services and Azure OpenAI Service.
“In an increasingly digital landscape, helping to ensure secure and compliant mobile communication has become paramount,” added Celine Garbi Joergens, Hybrid Work Business Lead at Microsoft Germany. “By using Recording Insights, Microsoft Teams Phone Mobile users have the necessary tool to uphold and monitor their compliance protocols effectively and efficiently, regardless of their geographical locations.”
Fully compliant and secure call recording is essential in today’s landscape. ASC noted that, in September 2022, 16 Wall Street businesses were fined a combined $1.8 billion because employees discussed deals and trades on their personal devices and apps without recording the communications as was necessary. The consequences of such a severe data breach emphasise that using tools to catalogue communications compliantly is essential in hybrid work cultures.
Teams Phone Mobile addresses this demand for full compliance by integrating mobile numbers into the Teams infrastructure. This ensures that all mobile calls are issued through Teams, with access to all the productivity, collaboration, and other functions offered by Teams.
The Challenges of Introducing Compliance in Teams and How Businesses Can Ensure a Smooth Transition
To fully leverage the capabilities of Teams while maintaining compliance with such a diverse array of industry regulations, businesses must navigate a range of intricacies.
UC Today spoke to experts on this topic earlier this year. Phillip Reynolds, Director at Oak Innovation, noted that among the critical compliance challenges is that Teams’ native recording isn’t compliant with many regulations.
“Whilst many organisations like to record Teams calls and meetings for reference, those impacted by regulations like MiFID II, Dodd-Frank, PCI, GDPR or HIPAA must take additional steps to ensure those recordings are stored securely and often for some years,” he said. “That’s where Teams native recording often falls short.”
David Spears, Chief Product Officer at NuWave Communications, cited several measures that businesses can undertake to ensure compliance, specifically, “data privacy regulations, establish recordkeeping and retention policies, enable e-Discovery capabilities, implement strong security measures and authentication protocols, provide compliance training to employees, comply with cross-border data transfer regulations, and conduct due diligence on third-party providers”.
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