CallCabinet has completed its integration of Zoom’s portfolio through the addition of the Zoom Contact Center.
Organisations using Zoom Contact Center can now leverage CallCabinet’s reporting and analytics capabilities and advanced features that record conversations and capture rich call metadata. These include Zoom Call ID, Queue Name, Flow Name, Consumer Display Name, and Agent Skill.
Moreover, businesses can consolidate their recording and analytics solutions into CallCabinet’s all-in-one deployment and management offering, removing the need for multiple independent service providers.
Ron Romanchik, Chief Strategy Officer at CallCabinet, commented on the integration: “Recording and analysing across Zoom’s platforms have never been easier.
“With a consistent UX and single-pane-of-glass views for the metrics that matter most, CallCabinet gives companies the ability to record and analyze across all of Zoom’s UC platforms with the click of a button.”
Recording permissions allow companies to choose what and how they want to record all different levels within the company.
There are also controls to stop and start recording to enhance the accuracy of data capture.
With CallCabinet’s assurance automation tools and automated PCI DSS redaction, contact centres will be able to use their conversation data to boost productivity and growth.
The company believes that many enterprises currently find themselves reacting to new technologies they are deploying rather than being empowered by them.
Equally, however, organisations are increasingly aware of the potential of AI to improve their ability to compete.
By deploying CallCabinet’s recording and analytics solution, Zoom customers will not need to use legacy solutions with multiple recording devices and systems or incur unnecessary costs associated with them.
CallCabinet attributes its “continuous innovation” to maintaining its “pioneering technology” in an age where technology is needed to achieve business success.
Romanchik added: “Today’s corporate landscape requires that leadership have the ability to make expedited, real-time, data-driven decisions accurately, without being constrained by outdated technology limitations.
“With CallCabinet, organizations have real-time conversation data analysis at their fingertips instantly.”
CallCabinet’s solution also comes with local and international data sovereignty, multitenancy, and military-grade security, which are all backed by global support.
It aggregates the data across communications platforms and builds it into a unified user experience while adhering to local and international data regulations, including GDPR, PCI DSS, Dodd-Frank, HIPAA, and more.
According to CallCabinet, companies using any of its three integrated Zoom solutions have a seamless experience, access to unlimited recording data storage, and a single-user interface that offers frictionless data accessibility.
Its cloud-native solutions also include next-generation artificial intelligence and machine learning to provide business intelligence capabilities in real time.
CallCabinet is headquartered in Boca Raton, Florida, and it has further regional offices in Australia, Germany, South Africa, and the United Kingdom.
Earlier this year, CallCabinet integrated call recording solutions with Webex, marking its seventh integration with Webex.
The compliance recording specialists now have one of the few solutions providing comprehensive integration for Cisco cloud, on-premise, and contact centre platforms.
In April this year, CallCabinet’s compliance recording solution became available in the Microsoft Azure Marketplace.
Its customers can now harness the power of the Azure cloud platform, with the ability to streamline deployment and management.
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