Microsoft Teams has added new features to support administrators of multi-tenant organisations to manage communication, collaboration, security, and compliance.
Organisations often find themselves needing to manage multiple tenants as a result of mergers, acquisitions, or needing to support global subsidiaries and test environments.
To help, Teams has introduced a new desktop app for Windows with side-by-side multitasking windows, cross-tenant notifications, greater people search and chat experience, rich meeting experiences, and cross-tenant communication and collaboration.
Frederic Morgan, Microsoft Tech Community Employee, announced the new features in Microsoft’s blog:
“Today, we’ve started rolling out new features tailored to multi-tenant organizations in the new Microsoft Teams desktop app for Windows.
“These features will be enabled when admins have configured a multi-tenant organization (MTO) group in the Microsoft 365 admin center and when their employees are using the new Teams desktop client.”
Morgan continues: “Users will now have the ability to search for coworkers in another tenant, have single chat thread with other users, receive real-time notifications, join meetings, and calls in another tenant, and multitask from their home tenant.”
New Features for MTOs
Users will be able to work across multiple tenant accounts on the new Teams client in side-by-side multitasking windows.
They can also join meetings, collaborate in channels hosted by another tenant, and compose chat messages in their own tenant at the same time.
No matter which tenant is currently in focus, users can receive cross-tenant notifications for all accounts and tenants in the Teams client.
Teams has created a greater people search and chat experience with the new MTO capabilities in the Teams client.
Now, searching for a co-worker in an MTO group will only return a single result, alongside their home tenant name, making it easier to correctly identify your colleague and keep conversations running smoothly.
MTO group users can have the same level of meeting experience in multi-tenant meetings as the rich meeting experiences within their own tenant.
For example, users joining from their home tenant can still access experiences, such as whiteboards.
Teams Connect shared channels enable cross-tenant communication and collaboration on files to reduce interruptions to the flow of work.
By inviting stakeholders to a shared channel, which will be displayed beside a user’s channel list, channel members can collaborate with one another, no matter what home tenant they are using.
Morgan outlines the experiential benefits of Teams for MTOs: “Organizations that manage employees across multiple tenants commonly use tools such as Entra ID and B2B collaboration to enable collaboration across multiple tenants.
“The new MTO capabilities in Teams enable a more seamless experience when collaborating with coworkers in an MTO group and accessing resources in other tenants of the group, regardless of how the identity infrastructure is managed.
“These new MTO features help deliver rich multi-tenant collaboration experiences across search, chat, calling, meetings, and content sharing, while eliminating silos and bringing users together across tenant boundaries.”
Last week, the Typeface AI app launched on Microsoft Teams, creating content to assist with marketing projects using artificial intelligence.
More recently, Microsoft has announced it will offer Teams Premium for self-service purchases from September 2023.
Microsoft CEO Satya Nadella revealed in an earnings call in July that Teams Premium had already achieved more than 600,000 users, following less than six months of general availability.
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