Zoom has launched a generative AI-powered digital assistant, which will be bundled into its paid-for subscriptions at no extra cost.

Zoom AI Companion will integrate across the Zoom platform in meetings, chat, phone, email and whiteboard.

Features include meeting summarises, message drafting and real-time meeting feedback. Some of the features will be available at launch, with more arriving by Spring 2024, Zoom said.

Users can interact directly with AI Companion through a side panel in the Meetings experience. These capabilities will expand across Zoom next year.

Smita Hashim, Chief Product Officer at Zoom, said: “We are transcending the hype in generative AI by delivering tangible products and disrupting the industry’s pricing model, making it easy for businesses and people like you and me to leverage generative AI’s full benefits in our day-to-day work.

“We were founded on doing what’s right for our customers, and we firmly believe that offering Zoom AI Companion at no additional cost to our paid Zoom user accounts delivers tremendous value as we all navigate the challenges facing us today.

“We are excited to see our customers and users start using AI Companion and about our strong roadmap for further innovation underpinned by a commitment to responsible AI.”

Zoom introduced generative AI in early June, providing free trials of Team Chat message composing and meeting summaries. Starting this fall, Zoom said it will “significantly expand” its generative AI offering across its platform with the launch of AI Companion, which will come at no additional cost with paid Zoom user accounts.

It said it employs a “federated approach” to AI that dynamically integrates its own large language models with third-party models like Meta Llama 2, OpenAI, and Anthropic, delivering high-quality results and reducing costs.

Security and Privacy

Zoom stressed that it takes security privacy after causing a stir with its terms and conditions last month.

The vendor said it aims to invest in AI-driven innovation that improves user experience and productivity while also prioritising trust, safety, and privacy.

In August, Zoom stressed it does not use any customer audio, video, chat, screen-sharing, attachments, or other communications, such as poll results, whiteboards, or reactions, to train its or third-party artificial intelligence models.

Moreover, the AI Companion feature is turned off by default, and account owners and administrators have the option to turn these AI features on or off. Zoom also provides its admins and users with control and visibility regarding the use of AI, it said.

Notes and Clips

Last month, Zoom introduced a new feature called Zoom Clips, which enables asynchronous video communication by allowing users to record and share short, high-quality videos.

This feature aims to facilitate collaboration among colleagues, even when they cannot engage in live calls, as it permits individuals to create and send concise yet informative videos to coworkers and clients. Zoom believes that this offering expands communication possibilities, minimises time inefficiencies, and supports collaboration across different time zones.

Meanwhile, Zoom last week introduced Zoom Notes, designed to enhance collaboration before, during, and after meetings.

This feature allows users to create and share content directly within Zoom Meetings, facilitating real-time collaboration during calls and eliminating the need to switch between Zoom and external applications. Furthermore, users can continue to work on their notes outside of meetings and share them for collaborative input whenever needed, saving time and minimizing distractions.

 

 



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