In a recent interview, Devin Redmond, CEO of Theta Lake, shed light on the evolving landscape of unified communications (UC) and compliance and how the company is helping organizations navigate it. Here are the key takeaways:
Maximizing UC Investment
During the pandemic, organizations scrambled to adopt new UC tools to enhance productivity and adapt to remote work. However, a common challenge emerged – many organizations turned off crucial features to meet compliance standards. Devin Redmond explained this predicament succinctly, “This approach resulted in a reduced return on investment as users missed out on productivity-enhancing features.”
Meeting Compliance Challenges
Redmond stressed the pitfalls of disabling features such as in-meeting chat, which inadvertently hindered productivity and led to the emergence of unmonitored communication channels. Theta Lake’s mission is to help organizations embrace the benefits of UC tools while maintaining compliance. Their approach is to enable organizations to enable new features while minimizing disruptions and compliance risk. This encompasses smart capture, AI assisted compliance review and archiving, allowing organizations to pinpoint compliance risks more efficiently.
The Return to the Office: A Paradigm Shift
As organizations contemplate the return to the office, Redmond pointed out a crucial insight – the communication landscape has undergone a permanent transformation. Compliance, security, and risk management remain paramount regardless of the work environment. “The return to the office should not be seen as a return to a safer or less complex communication environment,” Redmond emphasized.
Theta Lake’s Solutions and Priorities
Theta Lake stands at the forefront of UC compliance and security, boasting financial support from major industry players like Zoom, Cisco, RingCentral, and Salesforce. Redmond elucidated their core strategy, comprising three phases.
The first phase involves “smart capture,” enabling the adoption of new features with minimal disruption and reduced risk. Phase two focuses on enhancing content navigation and search capabilities for investigations and legal/compliance support. In the final phase, machine learning and AI-assisted reviews are deployed to identify compliance risks accurately and to act immediately.
In conclusion, Devin Redmond’s insights underscore the critical need for organizations to find a balance between capitalizing on UC investments resulting in increased productivity and upholding compliance and security requirements. Theta Lake’s innovative solutions offer a path forward, empowering organizations across the globe to embrace modern communication tools while ensuring robust compliance and security measures are in place. In an era where effective communication and collaboration are pivotal to success, organizations must leverage these tools while ensuring they remain on the right side of compliance and security.
Organizations can join a weekly 30-minute demo for an introduction to the Theta Lake Platform and how to close the UC compliance gap.
from UC Today https://ift.tt/EBPhidG
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