Microsoft Teams is introducing automated monitoring to notify users about any significant meeting quality issues.
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As a result, admins will be able to more effectively monitor audio, video, and application sharing quality for upcoming meetings of specific users through telemetry parameters, including latency, jitter, and hardware failures.
When a quality issue is detected, admins are informed of the issue via channels or webhook notifications, with further details available.
Vaibhav Nitin Patil, Product Manager at Microsoft, explained how meeting quality monitoring has worked until now: “Previously, Real-Time telemetry, available in the Teams Admin Center enabled IT admins to inspect their users’ meeting telemetry, identifying issues related to audio, video, content sharing, and network.
“However, this troubleshooting process requires manual intervention steps and constant admin involvement to detect anomalies and pinpoint specific issues.
“Admins had to search for a user, check their call history, find ongoing meetings, or live events in which their users were involved, and then locate the necessary telemetry information to spot exact issues.”
Teams’ new customisable, rule-based monitoring automatically updates admins in real-time, allowing them to oversee simultaneous meetings for multiple users. Furthermore, admins will only need to take action when a meeting quality issue has been detected for a user, simplifying the process and saving them time.
Extended Data Retention
Teams is releasing extended telemetry data retention to troubleshoot telemetry in real-time, enabling admins to analyse transient issues when meetings have ended.
Telemetry data will be retained for seven days for users with a Teams premium license or device with a pro license. Basic users will have access to telemetry data for one day.
Activating Automated Monitoring
All admins will be able to access this feature within the Teams Admin Centre, but only Teams Premium license holders will be able to enable proactive monitoring notifications.
Monitoring support for Teams room devices with a pro license will also be available in due course, which will not require a separate Teams Premium License.
Only admins with Global Administrator or Teams Service Administrator roles will have permission to use this feature in their tenant.
To configure the functionality in the Teams Admin Center, you will need to set rule-based notifications.
First, choose which users’ audio, video, or application quality you would like to monitor.
Next, navigate to “Notifications and Alerts”, followed by “Rules”, in the Teams Admin Center to configure the “audio/video/app sharing quality for in-progress meeting”.
You will then need to specify the list of users to monitor and adjust the default monitoring parameters.
Finally, configure a Teams channel or webhook, where you would like notifications to be delivered, and save the rule.
Optimising for Relevant Issues
Admins can choose to limit alerts when users are on calls from common area networks, such as coffee shops, by configuring the rule to reflect this.
They can also specify the frequency of notifications for persistent issues by setting the waiting time between notifications via the “Monitoring settings” configuration.
Patil also revealed that Teams is working on adding support for devices with Teams Rooms pro licences, improving the rules with more options, and adding support for Bulk configuring multiple users. These updates will be available soon and customers will be informed when they go live.
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