Enter Pure-IP‘s Knowledge Hub, a unified resource designed to demystify the complexities of integrating voice services with Microsoft Teams. 

Whether you’re grappling with the ‘how-to’ of setting up voice services, or seeking in-depth explanations on specific topics, the Knowledge Hub serves as a centralised platform for all your queries. Developed by Microsoft Teams experts at Pure-IP, this resource offers a range of articles and videos that break down each subject into easily digestible content. 

Explaining the origin of the Knowledge Hub, Pure IP’s Marketing Director Ian Guest said:  “As organizations increasingly adopt Microsoft Teams, one of the critical challenges they face is the seamless integration of telephony capabilities. 

“Migrating to Teams telephony is not just about adopting a new communications tool; it’s about transforming the way businesses connect and collaborate. To ensure a successful transition, having a centralized knowledge resource for Microsoft Teams telephony migration advice that covers every step of the journey is invaluable” 

One of the standout features of Pure-IP’s Knowledge Hub is its accessibility. The hub is free to use, and subscribers receive instant access to a library that is continually updated with new topics, as the product range grows and evolves.

“The Microsoft Teams ecosystem is constantly evolving with new features, functionality and associated applications being added at a lightning pace. The Knowledge Hub is free and will be a continuously updated repository of insights answering the most frequently asked questions from customers migrating to Teams.” Guest continued. 

“It will hopefully enable organizations to make informed decisions and stay ahead of the curve in an ever-changing landscape. This way, we ensure that it remains a valuable asset that businesses can rely on throughout their Teams telephony migration and beyond.”

The knowledge enterprise users need

The Knowledge Hub covers a wide array of topics crucial for any organisation looking to optimise their Microsoft Teams migration experience:

  • Microsoft Teams Phone PSTN Connectivity Options: This guide helps you navigate through various PSTN connectivity options like Calling Plans, Operator Connect, Direct Routing, and Teams Phone Mobile.
  • Licensing for Microsoft Teams Phone: A simplified guide to understanding the often-complicated area of Microsoft Teams licensing.
  • Optimising Call and Meeting Quality: Learn the top seven best practices to ensure excellent call quality in Microsoft Teams Phone.
  • Understanding Teams Room Systems: A comprehensive guide covering different types of Teams Rooms, licensing, devices, and vendors, to level up collaboration experiences.
  • Understanding Microsoft Teams Phones and User Devices: Helping you select the best physical devices for an optimal Teams experience across your user base.
  • Contact Centres for Microsoft Teams: Understand how to integrate voice services in your organisation’s Contact Centre with Microsoft Teams.

“We follow a customer-driven approach to select our topic areas for the Knowledge Hub,” he reflected.  

“We listen to the questions and challenges our customers face, and this feedback guides us in creating content that directly addresses their needs. Our articles are authored by Microsoft Teams experts who bring practical knowledge and real-world experience to the table. 

“We’re not just providing information; we’re delivering actionable solutions”

A resource growing in value

What sets the Knowledge Hub apart is its interactive nature. If you have a question that hasn’t been addressed, Pure-IP invites you to reach out directly. Your query could even become a part of their future editorial calendar, ensuring that the hub remains a dynamic, user-driven resource.

In an environment where the lines between office and remote work settings are increasingly blurred, Pure IP’s Knowledge Hub stands as a compass for organisations navigating the intricacies of voice services in Microsoft Teams. With its user-centric approach, free access, and expert-driven content, the Hub is more than just a resource; it’s a roadmap to the future of digital communication.

“Our aim with the Knowledge Hub is to empower its users with the tools and insights they need to navigate their telephony migration confidently and efficiently”

“We intend for the Hub to equip organisations with the practical insights they need to adapt to the ever-changing landscape of Teams telephony with answers to the key questions they face along the way. If there is a topic not covered, we invite businesses to submit a request or question which may end up being a future piece of content,” Guest concluded.

If you’re ready to up your Teams game today, subscribe to Pure IP’s Knowledge Hub, and get your all-access pass to this invaluable resource: [Knowledge Hub Introduction Page (pure-ip.com)]



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