LeapXpert has partnered with ASC to produce a communications compliance solution for Microsoft Teams.
The collaboration entails delivering a compliance recording service for external Teams voice and text communications.
The partnership was partly prompted by heightened regulatory scrutiny on communication channels for regulated industries and entities. This collaboration facilitates regulated organisations’ leveraging of Teams for external communications and ensures compliance with record-keeping requirements by recording all calls and messages.
“We’re excited to deepen our collaboration with ASC, providing a unified solution tailored for Microsoft customers worldwide,” said Avi Pardo, Co-founder & CBO at LeapXpert.
With the recent launch of our Single Professional Identity and ASC’s expertise in communications recording and AI, this partnership strengthens our commitment to delivering comprehensive communication solutions. By seamlessly integrating recording and compliance capabilities across all messaging channels, SMS, and voice calls, together we offer the Microsoft ecosystem an unmatched external communication experience that is fully compliant with record-keeping regulations.”
The LeapXpert Communications Platform, accessible through the Microsoft Azure Marketplace, seamlessly integrates with Microsoft Teams. It allows Teams users to engage in compliant communication with external parties via WhatsApp, iMessage, WeChat, and SMS directly from the Teams interface.
This platform elevates the customer experience for Microsoft customers, boosts employee productivity, and affirms enterprise data ownership and governance standards.
ASC’s Recording Insights is fully integrated within Teams, seamlessly linking with Microsoft Dynamics 365 and scaling across Microsoft Azure’s global infrastructure. Tailored for compliance management, this solution employs its AI Policy Engine to build upon Teams’ compliance features. It means that both ASC and Microsoft clients are granted the necessary tools to navigate increasingly stringent regulations.
“In regulated industries, ensuring compliance by implementing corporate policies upon external communications is a must,” added Gerald Kromer, CEO of ASC. “With Recording Insights, ASC has developed a comprehensive compliance recording and AI solution for all Teams media. Our partnership with LeapXpert will now allow our customers to integrate all messaging channels under one single pane of glass for recording and AI.”
LeapXpert’s Single Professional Identity Service
One of LeapXpert’s most compelling features from last year was introducing its Single Professional Identity feature to its Communications Platform to help business communications.
Adding a Single Professional Identity empowered businesses to allocate one business phone number per employee across the enterprise and personal devices. This consolidation enabled centralised oversight of all client communication, encompassing voice, SMS, and messaging applications. Users could seamlessly send messages via WhatsApp, iMessage, SMS, WeChat, Telegram, or LINE or make calls using a single number.
The solution originated in the growing demand for professionals to access colleagues and clients through various communication channels, including voice calls, WhatsApp, iMessage, SMS, and Signal.
The Single Professional Identity intends to address this issue. LeapXpert described the feature’s impact on its Communications Platform as developing it into the “first to support one business phone number for all compliant messaging, SMS, and calls”. Communications across all channels through Single Professional Identity are managed and recorded to ensure the service complies with business oversight, data security, and regulatory compliance.
ASC’s Teams Mobile Compliance Recording
Last September, ASC started offering fully compliant call recording for Microsoft Teams Phone Mobile.
Based within ASC’s aforementioned Recording Insights platform, Teams Phone Mobile users can trust that their communication is fully compliant with the appropriate regulatory standards — such as GDPR, MiFID II, HIPAA, and PCI DSS — established by governmental and regulatory bodies across the globe.
All communications conducted via audio calls, video calls, or meetings using Teams Phone Mobile are securely recorded and archived through Recording Insights. This establishes a vital asset for audits, dispute resolution, and risk management. Furthermore, Recording Insights processes the transcription and analysis of communication data in over 90 languages through Microsoft Azure AI Services and Azure OpenAI Service.
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