ASC Technologies has been certified as a Webex Call recording provider, making it ‘one of the few’ vendors authorised to do so.
The recording solutions provider, ASC, can also offer Webex Calling customers its AI-driven analytics to create a comprehensive view of their communications, improve customer relationships, compliance, and risk management processes.
According to ASC, recording capabilities are critical for organisations operating within regulated industries with strict compliance standards.
Dr. Gerald Kromer, CEO of ASC, commented on the implications of its new certification:
“As a stable company that has been established in the market for 60 years, we see the certification for Webex Calling not only as a confirmation of our technological expertise, but also as a promise to our customers and partners.
“We are committed to providing innovative and reliable solutions that meet the demands of today’s communications technologies while ensuring our customers’ compliance requirements.”
Benefits of ASC’s Solution
One of the main benefits of the ASC call recording solution is its quick and simple configuration in the Webex Control Hub, making it a highly user-friendly option.
ASC lets you move on-premise solutions to the cloud through seamless recording transfers to the cloud. As a result, companies can speed up their digital transformation and make use of cloud-based services.
Not only can AI analytics provide companies with an overview of their communications, but it can also be applied, alongside call recording, to various industries. In healthcare, for example, ASC can provide HIPAA compliant patient communication. Alternatively, businesses within the legal sector can receive verifiable documentation of client communications.
Its AI-based analysis can be applied to all communication types including voice, chat, video, and meetings.
ASC describes itself as a “worldwide leading provider of software and cloud solutions” dedicated to omnichannel recording, analytics, and quality management.
All of ASC’s solutions can be integrated with the most popular unified communications services and market-leading on-premise PBXs.
Webex Call Recording Partners
In November last year, Webex added a page to its Help Center outlining the various partner offerings that can provide call recording services on Webex Calling, including Dubber Go, Dubber Standard and AI, Imagicle, and CallCabinet Compliance Call Recording and AI.
Dubber Go offers unlimited call recordings, with each recording stored for one month. Recordings can only be accessed and managed by users via the Dubber portal.
Dubber Standard and AI also provide unlimited recordings, but recordings can be accessed by the administrator as well.
Imagicle is a cloud-based voice recording solution with analytics, sentiment analysis, transcriptions, and screen recording. It has unlimited storage space on Imagicle Cloud and the ability as well as the option to store recordings on-premise via local storage.
CallCabinet Compliance Call Recording and AI includes next generation AI that uses machine learning to create real-time business intelligence for all communications environments. The CallCabinet Compliance Cloud also provides unlimited cloud storage with the possibility to store recordings locally.
Last month, ASC partnered with LeapXpert to produce a recording solution for Microsoft Teams, allowing users to engage in compliant communication with third parties using SMS, WhatsApp, WeChat, and iMessage from the Teams interface.
In January this year, Nuwave and Webex formed a strategic partnership to simplify the certification and onboarding process for Webex Calling.
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