CallTower has expanded its Operator Connect for Microsoft Teams telephony solution across Europe, the Middle East, and Africa.
Building upon its Operator Connect services in the US, UK and Canada, CallTower is broadening its services to include Austria, Belgium, Denmark, Finland, France, Germany, Hungary, Ireland, Italy, Luxembourg, the Netherlands, Norway, Poland, Portugal, Spain, Sweden, and Switzerland, illustrating its commitment enhancing global communications.
“CallTower is thrilled to deliver on our promise of catering to customers in EMEA,” said William Rubio, Chief Revenue Officer at CallTower. “The launch of Operator Connect for Microsoft Teams marks the pinnacle of this commitment.”
It revolutionizes how our customers connect, offering a seamless transition and effortless implementation, all while broadening our coverage. By voice-enabling Teams through CallTower’s Global Network, we’re not just supporting our European clients; we’re empowering them. We provide a variety of options tailored to meet the diverse needs of their workforce, ensuring every user has exactly what they need to excel.”
CallTower intends to transform communication solutions for EMEA businesses, facilitating transactions in local currencies like the euro and the UK pound sterling.
This service aims to revolutionise organisational connections through Operator Connect for Microsoft Teams by offering PSTN voice access directly within Teams to enhance customer experiences. Operator Connect simplifies network integration, streamlines user provisioning and management, and improves support models, elevating overall service quality.
More Details on CallTower’s Operator Connect for Teams
CallTower’s Operator Connect for Teams expands PSTN voice services to regions beyond Microsoft Calling Plans coverage, which is critical for global business presence and competitive advantage in today’s market. Leveraging CallTower’s expertise ensures a robust communication framework vital for thriving in the digital era.
This functionality streamlines calling services, phone number acquisition, and user assignment, ensuring smooth operations. With CallTower managing technical support and voice network infrastructure, businesses are relieved of confusion or complexity.
CallTower’s Operator Connect for Teams also offers a full suite of business integrations. This encompasses advanced SMS/MMS texting, compliance recording, emergency services, and one-click failover capabilities. Additionally, CallTower offers innovative contact centre solutions and other services, empowering businesses to bolster their communication frameworks.
CallTower’s CallTower Connect simplifies service management, empowering businesses with smooth customisation. This user-friendly interface streamlines provisioning for various services, including Microsoft solutions like Operator Connect and Direct Routing. Its efficiency allows enterprises to adapt communication strategies swiftly without extensive technical knowledge.
CallTower’s 2023
2023 was another momentous year for CallTower.
Among its most compelling announcements were several eye-catching collaborations with Zoom. In April, CallTower revealed it had added Zoom Phone to its range of UCaaS solutions.
Zoom Phone is a scalable cloud-based phone system consolidating communication and collaboration tools into one platform, including voice, conferencing, video, and messaging. Integrated with CallTower’s solutions, customers can unify multiple business phone systems into one platform.
CallTower expanded its Zoom Bring Your Own Carrier (BYOC) solution to the EMEA region in May. Businesses in Europe, South Africa, and Israel using CallTower’s UCaaS platform can now access the CallTower Zoom Phone Provider Exchange. The CallTower for Zoom app offers a single call platform supporting inbound and outbound calling via the public switched telephone network (PSTN), allowing users to retain existing phone numbers, service contracts, and calling rates.
July featured CallTower launching a Microsoft Teams-integrated contact centre, Solgari, to empower the customer experience.
Solgari for Teams, within the Teams app, optimises contact centre management directly in Teams. With a Microsoft-certified Contact Centre via Operator Connect and Direct Routing, Solgari integration delivers better functionality for Teams users, including call recording, IVR, advanced routing, and omnichannel capabilities like chat, email, and SMS.
In November, to cap off its significant 2023, CallTower received new investment to help elevate its UC and collaboration services to the next level. Private equity firm BV Investment Partners announced its investment in the vendor to empower its portfolio of cloud-based communications and collaboration solutions across platforms such as Microsoft Teams, Zoom, Cisco Webex and Five9.
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