SIPPIO has announced a significant enhancement of its Microsoft Teams Phone service.
Unveiled at this year’s Channel Partners Expo in Las Vegas, the new offerings provide advanced reporting, call recording, AI-driven insights, and integrated messaging, bolstering the Teams Phone experience for global enterprises.
Adam Cole, CEO of SIPPIO, said:
SIPPIO’s latest innovations redefine what’s possible with Microsoft Teams Phone. We’re empowering businesses with the tools to optimize communication, make data-driven decisions, and engage seamlessly with customers across multiple channels – all within the familiar Microsoft Teams environment.”
SIPPIO says that its continuous expansion of its application portfolio presents fresh opportunities for channel partners, empowering them to produce a broader range of services for their clients. By enriching the Teams Phone experience with these supplementary services, SIPPIO states that partners can enrich the average revenue per user and enhance customer retention, fostering long-term success and profitability.
Since 2019, SIPPIO has been a leader in cloud voice solutions, facilitating calling within Microsoft Teams and Zoom. Positioned as a top Microsoft Operator Connect Accelerator and the pioneer of the industry’s inaugural Operator Connect for Partners program, SIPPIO empowers carriers and resellers.
With its continuously growing portfolio, including the recent introduction of SIPPIO Mobile, the company reaffirms its dedication to offering businesses excellent flexibility in their communication solutions through this upgraded Teams Phone service.
More Details On The New Services
SIPPIO’s new features are designed to provide complementary options tailored to the evolving needs of modern businesses.
SIPPIO Reporting delivers robust analytics and reporting functionalities, empowering businesses to gain profound insights into their communication patterns. This enables them to optimise operations and enhance decision-making processes effectively.
Moreover, SIPPIO AI Analytics leverages artificial intelligence to provide actionable insights derived from call recordings. This assists businesses in gaining a deeper understanding of customer interactions, predicting trends, and making informed decisions. Additionally, SIPPIO Call Recording delivers a robust solution for recording calls, ensuring compliance, enhancing training, and improving quality assurance practices across teams.
Lastly, SIPPIO Messaging expands the capabilities of Teams Phone by enabling SMS/MMS and integrating with WhatsApp for Business and Apple Messages for Business. This feature will be seamlessly included with SIPPIO Connect at no extra cost, enhancing the overall value proposition for customers.
SIPPIO’s 2023
Last year, SIPPIO launched a new programme allowing resellers and managed services providers to sell voice services for Microsoft Teams through Operator Connect.
The globally available service is built on SIPPIO’s existing platform, encompassing CPQ, e-commerce, automated activation, and service management capabilities.
“SIPPIO is a channel-only provider, and our existence is rooted in the success of our partners,” Cole said. “Their growth is the lifeblood of our business, and we are steadfastly committed to developing products that serve their evolving needs in the rapidly growing voice industry.”
The initiative offers a simplified partner network development through n-tier access across the SIPPIO platform for carriers considering or already integrated with Operator Connect. This eases onboarding for existing partners and actively engages new ones. Operator Connect, introduced in 2021, balances the flexibility of Direct Routing with the simplicity of Microsoft Teams Calling Plans.
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