Zoom Workplace, the comprehensive AI-powered platform for collaboration and productivity, is now generally available worldwide. First announced at Enterprise Connect in 2024, it represents the next generation of the Zoom ecosystem.

The solution connects all of Zoom’s apps and tools for collaborative work, such as Zoom Meetings, Team Chat, phone, scheduling tools, Zoom whiteboard, and mail. It also builds on the previous Zoom experience with innovative new tools like Zoom’s AI Ask Companion and Zoom Docs.

More than just a rebranded version of the Zoom One experience, Zoom Workplace offers companies a groundbreaking new way to enable and empower workers at scale. Here’s everything you need to know about the new platform: pricing, features, and more.

What is Zoom Workplace? The Productivity Powerhouse

Zoom Workplace is the complete collaboration and productivity platform created by Zoom to streamline communications, optimize interactions, and increase employee engagement. It’s essentially an upgraded version of Zoom One with more features. It also includes Zoom AI Companion at no extra cost, differentiating Zoom from companies like Microsoft, which charge extra for Copilot tools.

Like the previous Zoom One solution, Zoom Workplace brings all of Zoom’s essential work tools together in a single platform, including:

  • Zoom Meetings: Video and audio conferencing.
  • Zoom Team Chat: Instant messaging, file sharing, and group chat.
  • Zoom Phone: Zoom’s VoIP solutions.
  • Mail and calendar: For project management and booking meetings.
  • Scheduler: Zoom’s appointment scheduling tools.
  • Zoom Whiteboard: Virtual whiteboards for creative work.
  • Zoom Clips: Short video messages and screen recordings.
  • Zoom Notes: Collaborative notes for teams.
  • Surveys: Forms for instant feedback.
  • Zoom Docs: Zoom’s AI-powered customizable workspaces.
  • Zoom Rooms: Hybrid and in-person meeting management.
  • Workplace reservation: Flexible workplace reservation tools.
  • Digital signage: Interactive content for displays.
  • Visitor Management: Secure access for guests.
  • Workvivo: Employee engagement tools.

Plus, companies can access thousands of apps and integrations through the Zoom app marketplace for extra tools to help with productivity and creativity.

What’s New in Zoom?

As I mentioned above, Zoom Workplace isn’t just a “rebrand” of Zoom One. It’s a fully AI-powered workplace solution that promises new innovations to help businesses reimagine teamwork and improve productivity. Here are some of the key features unique to Zoom Workplace.

Limitless Customization Options

Zoom has always been a relatively flexible platform, offering employees an opportunity to connect to thousands of apps and leverage APIs and SDKs for customization. Zoom Workplace builds on this flexibility with an even more intuitive user experience.

For instance, team members can choose between four color themes within the app, to make the collaboration experience feel more unique to them. Hosts can add customized virtual backgrounds to meeting sessions, and there’s a brand-new customizable toolbar within the app.

This toolbar, intended for Zoom meetings, will allow users to pin their favorite features to the dashboard. Plus, it includes a “multi-share” feature, which allows multiple people to share whiteboards, notes, documents, and screens simultaneously. There’s even a new “document collaboration” feature that allows users to select documents, apply access permissions, and co-edit within meetings.

Intuitive Zoom Meetings Features

Alongside the new toolbar and multi-share feature, Zoom Meetings users will now have access to a new “Meetings tab.” Here, Zoom allows users to collaborate before, after, and during meetings, offering a centralized space for meeting agendas, recordings, shared documents, and calendars.

Zoom Meetings also now includes the “continuous meeting chat” feature, which allows users to continue chat conversations and enable asynchronous collaboration outside of conferencing events. Users can access these meeting chats from the Meeting card throughout a meeting.

During Zoom Meetings, there’s also the option to leverage the multi-speaker view feature, which automatically adapts the meeting layout to highlight active speakers. Thanks to the built-in AI capabilities, this feature now comes with intelligent portrait lighting to illuminate attendees’ faces in poorly lit environments. I think this is ideal for hybrid workers.

Another significant update to Zoom Meetings is the introduction of “dynamic reactions.” While Zoom has previously offered access to reaction emojis, they’re now bigger and more enhanced to help users express themselves when their microphone is on mute. Plus, Zoom has also introduced a personalized audio isolation solution to boost meeting clarity and eliminate background noise.

Zoom Workplace Chat and Workspace Updates

In Zoom’s Team Chat environment, you can now access Team Chat tabs. These are excellent for organizing users with channel-related assets like whiteboards, resources, and links. The tabs act as “shared spaces” where everyone can share valuable assets and even enable workflow automation with a no-code engine provided by Zoom.

Notably, the AI companion in Zoom Chat has also been upgraded, with support for 38 languages, to help users quickly summarize messages and compose new content. Another upgraded feature worth exploring in Zoom Chat is the new enhancements to the left sidebar.

For instance, you can now use a filter to refine your view of chat activity, focusing on unread messages or mentions. There are also additional sorting options for folders to help you navigate and manage all of the content you share on Teams channels.

For hybrid organizations, the Workspaces tab is also a great improvement. Here, you’ll find all of Zoom’s tools for Workspace reservation, wayfinding, and visitor management (mentioned above). Zoom Rooms now also includes the option to enable smart name tasks, which help users identify colleagues and contacts during team meetings.

Moreover, Zoom Rooms works directly with Workvivo, allowing users to broadcast important updates and news to employees on certified devices.

The Ask AI Companion for Zoom Workplace

Probably the biggest difference between Zoom Workplace and Zoom One is the additional presence of Zoom’s free AI companion. First, users can now access AI companion on Zoom Phone, the tech giant’s VoIP system (similar to Microsoft Teams phone).

In Zoom Phone, the companion can automatically analyze phone calls, summarize texts and voicemails, and help streamline conversations. You can ask the AI companion to create post-call summaries with next-step suggestions and leverage voicemail prioritization to elevate crucial messages to the top of your queue.

There’s also a voicemail task extraction feature that automatically extracts crucial actions from voicemails, reducing the need to listen to every message. Plus, AI Companion is now a comprehensive part of Zoom’s Team Chat, Events, and contact center tools.

AI Companion in Team Chat can automatically schedule meetings by detecting the intent for a conference in a chat and suggesting a meeting time based on synced calendars. There’s also the option to use Zoom’s AI tools in Whiteboard to generate and refine flowcharts and mind maps.

The biggest update is Zoom’s “Ask” AI solution, which gives users a new way to interact directly with the bot via a conversational interface. It’s very similar to Microsoft Teams’ Copilot solution, except you can access this AI tool for free (if you have a paid Zoom plan).

Users can ask the companion to gather, synthesize, and share information from Zoom meetings, mail, notes, docs, team chat, and more. It can also help you prepare for meetings with agendas, recap meetings with relevant action items, and summarize documents. Zoom allows companies to connect the AI bot with third-party applications to pull information from various apps.

Accessing Zoom Workplace: Pricing and Availability

Zoom Workplace is now generally available to users worldwide. It’s essentially replacing the Zoom One bundles previously offered by the company, and there are both free and paid versions available.

Notably, the “free” Workplace only supports meetings of up to 40 minutes, 100 participants, three editable whiteboards, and Team chat. It also comes with Basic Clips, Mail and Calendar capabilities, and Zoom Notes, but doesn’t feature the AI Companion.

If you want to access the full “Zoom Workplace” experience, you’ll need an eligible paid plan. Prices start at $13.32 per user per month for 1-99 users, and there are a range of other packages available with additional features, like managed domains, scheduling tools, Phone support, and cloud storage.

You can find all of Zoom’s current plans here, but for a quick breakdown:

  • Pro: $13.32 per month per user, with all the features of the free plan, meetings (up to 30 hours per meeting), Clips Plus, AI Companion, Essential Apps, and 5GB of cloud storage.
  • Business: $18.32 per month per user, with all the features of Pro, 300 participants per meeting, unlimited whiteboards, Zoom’s scheduler, and managed domains.
  • Business Plus: Custom pricing with all of the features of Business, plus 10GB of cloud storage, Zoom Phone, translated captions, visitor management, and workspace reservation.
  • Enterprise: Custom pricing with all of the features of Business Plus, as well as unlimited cloud storage, fully featured Zoom Phone, Zoom Rooms, Webinars, and 1000 participants per meeting.

The Future of Zoom Workplace: What’s Next?

Zoom has been innovating rapidly in recent years, introducing new tools and features to align its platform with competing solutions like Microsoft Teams and Google Workspace. The arrival of Zoom Workplace highlights the company’s growing focus on developing a comprehensive productivity platform for hybrid and modern teams.

Overall, it seems Zoom wants to evolve from being seen as a “video conferencing” platform to a comprehensive suite for communication and productivity.

However, the company will need to continue to innovate if it wants to catch up with companies like Microsoft. Fortunately, Zoom already has plans to further upgrade its Workspace with additional AI companions, such as generative AI virtual backgrounds.

We’ll continue to share insights into the latest features Zoom is offering here, so stay tuned as the company evolves.

Zoom Workplace FAQs

How can I access the Zoom Workplace updates?

If you already have a Zoom One account, you should be automatically moved onto a Zoom Workplace subscription. Once you upgrade, you’ll see all of the new features within the platform, as well as new branding. You can also manage how and when devices are updated with Enterprise Auto Update policies.

How do I purchase Zoom Workplace?

Zoom Workplace comes in a variety of bundles to address different business needs, similar to Zoom One. There are enterprise-level plans available, as well as vertical specific solutions. Notably, however, the free version of Zoom doesn’t offer the full Workplace experience.

What happened to Zoom One bundles?

Zoom One bundles are being replaced by Zoom Workplace, with additional capabilities and innovations. You’ll still access the same features you would have gotten with your Zoom One bundle, plus additional AI-driven solutions and new tools like Visitor Management.



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