Voiceflex UCaaS Platform Review: Streamlined Voice and Collaboration

Microsoft Teams is an incredible platform for collaboration, unifying file, and knowledge sharing, with messaging, conferencing, and even artificial intelligence. However it doesn’t support voice as we are all used to from a traditional PABX, UC or UCaaS perspective.

Many traditional platforms will interface with Teams, via API or an App but a business phone license is required.

Voiceflex, a multi-award-winning telecoms carrier, offers unified communication as a service, connectivity, SIP, AI recording, conversational IVR and Contact Centre: Voiceflex UCaaS offers Flow. Integrates directly with Teams via an embedded App, enabling traditional voice applications, without the need for a business phone license.

You only get one chance to make a first impression. Flow gives you an all-in-one traditional voice environment, for in & outbound calls.

We took a closer look at Voiceflex flow, to determine how it can help companies increase the return on their Microsoft Teams investment.

What is Voiceflex Flow? Truly Unified Communications

Voiceflex Flow, created in partnership with the Nordics-based communications provider, Telavox, is a UCaaS solution can be sold standalone that brings telephony, meetings, messaging, and contact center capabilities together in a single app, available within Microsoft Teams,

With Voiceflex Flow, companies can access omnichannel communication capabilities, integrations with third-party solutions (like CRM platforms) and unified presence features, all within a simplified user environment. There are even self-service controls, which allow users to quickly change the setup of their customer service and voice environments based on their specific needs.

Commercials

“We understand, there is no point in selling a fully loaded Flow UCaaS license, with a Teams App, as Teams, will take care of the UC element, we have reduced the licence feature set, which in turn has reduced the cost. Another major benefit of Flow is that it’s completely white labelled, you can call the application whatever you want, and you own a unique brand,” says Paul Taylor, CCO of Voiceflex.

The Key Features

Voiceflex uses direct routing technology to integrate your telephony solution into the Teams environment, offering a comprehensive, business-ready experience. Features include:

• Presence sync: Automatic syncing of presence data between Microsoft Teams and Voiceflex Flow, ensuring users can rapidly access insights into their teams.
• Flexible licenses: Licenses are kept separate from users and numbers so that you can move them easily around your organisation.
• Self-administration: The Voiceflex self-administration portal simplifies the process of assigning licenses, managing teams, and even transferring numbers into your ecosystem.
• Call notifications: Accept calls and use Teams to control call handling and transfers.
• Number controls: Users can leverage Flow’s caller ID masking capabilities within Teams, to determine which number they should display during outbound calls.
• Outlook Calendar integration: Comprehensive insights into all of your contacts, details, and upcoming meetings, synchronized within Teams.
• Live statistics: Companies can monitor call logs, and create comprehensive live dashboards to monitor service levels, average holding times, and call abandon rates from one location.
• Complete PBX controls: Access blind transfer options, call coverage insights, call-back, wrap-up, system pause, and delayed hunt groups within a unified interface.
• Advanced call features: Users control Flow profiles directly within teams, with access to recordings, call lists, look-ups, and voicemails.
• Contact center controls: Skills-based routing, queuing, call-back, and unified statistics, all designed to help you improve customer experience.

Plus, the solution gives companies and users comprehensive flexibility when it comes to managing calls. Colleagues can choose whether to answer inbound calls via Teams or Flow, and access cross-platform support for mobile, PSTN, and internet-based conversations.

The Unique Benefits of Voiceflex Flow

With Voiceflex Flow, employees, teams, and customers can stay connected however they choose. Regardless of whether a call happens over mobile, PSTN, VoIP, or Microsoft Teams, the features teams can access remain the same. This ensures companies can consistently engage customers, maintain flexibility in their workplace, and take advantage of intelligent tools for growth.

The key benefits of Voiceflex Flow include:

• Complete cross-platform support: Voiceflex flow supports IP telephony, fixed mobile convergence, cloud PBX, soft phone, SIP trunking, and a native Microsoft Teams integration, empowering users to communicate however, and wherever they choose. Plus, it aligns with multiple communication styles, giving users an environment for meetings, telephony, messaging, presence, and mobility, in the same hub.
• Excellent call distribution: With built-in contact center features, Voiceflex makes managing calls simpler. Companies can access ACD and IVR technologies, as well as skills-based routing, to streamline customer journeys. There are advanced programmability options, allowing companies to leverage CRM and ERP solutions to create custom call flows, and there are even tools for call-backs, hunt groups, and unified mailboxes.
• Comprehensive self-service: Administrators can manage users, licenses, and costs within a single unified interface, which also includes access to comprehensive reporting capabilities. Flow users can utilize role-based access to reduce threats, move users, services, and products between cost centers in seconds, and easily view or cancel unused licenses.
• Complete customization: Alongside allowing users to communicate however they choose, Voiceflex Flow ensures companies can integrate the systems and resources they access into a single pane of glass environment. There are direct integrations available for not just Microsoft Teams, but also Dynamics 365, Zendesk, Salesforce, HubSpot, Power BI, and more.
• Ease of use: With Voiceflex, there’s no need to set up any PowerShell connections, meaning companies can sit up and implement Teams integrations in minutes. Plus, they get the familiarity of the straightforward Flow app, embedded into Teams workflows. The overall experience reduces the need for teams to switch between apps, and improves engagement.

Who Can Benefit from Voiceflex Flow?

With Voiceflex Flow, any company can extend the value of their Microsoft Teams investment, align contact center and backend employees, improve collaboration, and reduce costs. There’s no need for a Microsoft Teams Business Phone License to get started, and Voiceflex even offers a range of flexible packages, to ensure you can stay on top of your budget.

With Voiceflex, you can scale your packages up or down, without worrying about costs being tied to specific phone numbers and people. This means you never have to think about cancelling and creating new contracts, you can simply move the licenses you need around your team, as needed.

Voiceflex Flow gives companies a simple way to maintain control over their traditional voice and customise their technology stack to suit their needs, without unnecessary cost.

from UC Today https://ift.tt/ocldS0H