Voiceflex has announced a strategic partnership with Audiocodes to launch an AI-powered conversational IVR and contact centre for Microsoft Teams.
Voiceflex affirms this partnership announcement underscores its dedication to continuous innovation and providing cutting-edge products and applications. This move highlights their commitment to penetrate the Microsoft Teams space further and maintain a leading position in the dynamic and rapidly changing industry landscape.
“We’ve been delivering SIP services for nearly 20 years; now we need to ride the next wave and take the business from Telco to a Techno business,” said James Arnold-Roberts, CEO of Voiceflex.
Our collaboration with AudioCodes represents a significant milestone in our journey to be the most innovative voice enablement partner in the channel. We’re excited about the possibilities this partnership brings to Voiceflex and our valued partner community to unlock new opportunities and deliver superior communication solutions that meet the evolving needs of businesses.”
Looking to the future, with Microsoft Teams set to remain the preeminent platform for enterprise collaboration, Voiceflex stresses this partnership is a testament to a shared commitment to innovation and customer focus.
“AudioCodes is delighted to be working closely with Voiceflex; it’s a collaboration that combines Voiceflex’s commitment to innovation and quality of service with AudioCodes expertise in Microsoft Teams and Conversational AI,” added Andy MacDonald, UK & Ireland Country Manager at AudioCodes. “Voiceflex’s customers will quickly realise the tangible benefits of integrating their existing infrastructure with Teams to improve their employee and customer experience.”
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More Specifics On The New Offering
At the core of this partnership is the integration of AudioCodes Voca Conversational Interaction Centre (CIC), an AI-driven contact centre solution accredited by Microsoft.
Voca boasts a robust feature set, including conversational AI, analytics, omnichannel support, and intelligent call routing. This integration empowers Voiceflex partners to rapidly implement and scale CX capabilities for Microsoft Teams users, intending to ensure high-quality, dependable voice services that bolster productivity and collaboration.
Furthermore, it facilitates the smooth routing of numbers within Voiceflex’s network to PBX systems and Microsoft Teams agents, offering businesses enhanced versatility. This centralised approach enables enterprises to maximise the benefits of Microsoft Teams in conjunction with their existing communication infrastructures, paving the way for a more connected and efficient communication ecosystem.
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