Kurmi has announced a new integration with ServiceNow that streamlines the management of unified communication users and services.

The product partnership eases management requirements and allows IT admins and helpdesk staff to carry out everyday UC tasks.

The UC management and provisioning automation platform, Kurmi, described the offering as representing value for ServiceNow customers through the “precision” and security it brings.

Available in the ServiceNow store, the certified integration reportedly delivers a seamless technological interaction between Kurmi and the cloud-based workflow automation platform, ServiceNow.

Micah Singer, CEO at Kurmi, outlined some of the benefits of the new partnership: “Kurmi’s integration with ServiceNow represents a significant step forward in simplifying and automating unified communications management for our mutual customers.

“Kurmi has developed a system with advanced and domain-specific tools and connectors for managing UC technologies.

“By leveraging the power of the Now Platform, we can deliver a more efficient, user-friendly experience that empowers IT teams to delegate routine tasks so that they can focus on strategic initiatives.

This partnership is a testament to our commitment to integration and automation and to provide our customers with the centralised tools they need to succeed in an increasingly complex UC landscape.”

Key Features of the Kurmi Integration

Simply called “Kurmi Integration”, the new application gives IT teams the capability to perform a variety of tasks across the UC estate, which includes Microsoft Teams, Webex, and Cisco UCM.

ServiceNow’s product page for the new integration lists its key features and a breakdown of what these tasks involve.

You can send automated requests on Kurmi’s platform with the Kurmi Provisioning Suite to create a new user, delete an existing user, assign default voice packages, update packages, update phone numbers, reset phone or voicemail PINs, and update departments.

When requests have been approved in ServiceNow, Kurmi’s API will automatically implement them, thereby eliminating the need for someone to manually oversee the operation and the potential for human error.

The automated process also speeds up the ticket resolution time and bolsters end-user satisfaction.

System requirements for the Kurmi Integration include setting permissions and roles, an “IntegrationHub”, and the ServiceNow Service Catalog as part of the ITSM or CSM subscription.

Erica Volini, Senior Vice President of Global Partnerships at ServiceNow, believes the partnership with Kurmi will help it to go further: “Partnerships succeed best when we lean into our unique skills and expertise and have a clear view into the problem we’re trying to solve.

“Kurmi’s integration extends our reach well beyond where we can go alone and represents the legacy and goals of the Now Platform.

I am thrilled to see the continued innovation we will achieve together to help organisations succeed in the era of digital business.”

In March last year, the Kurmi Provisioning Suite was updated to support the latest Microsoft and Cisco cloud technologies.

Kurmi has previously partnered with Microsoft, and in December 2022, the company entered into a global go-to-market co-selling agreement with the US tech giant to increase the uptake of Kurmi’s Unified Communications Administration solution.



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