GoTo has added a swathe of new AI-powered management and productivity features to its GoTo Resolve and LogMeIn Rescue solutions.

The platform updates include new AI capabilities, refined device management, and simplified workflows, empowering IT teams to operate more efficiently. These enhancements intend to address the evolving needs of modern businesses by optimising endpoint management processes and ensuring IT teams can meet the demands of today’s dynamic space.

Olga Lagunova, Chief Product and Technology Officer at GoTo, said:

At GoTo, we’re committed to delivering innovative IT management and support solutions that empower teams to work smarter. These updates for GoTo Resolve and Rescue leverage AI, automation, and integrations to transform how IT teams operate. By enabling proactive problem-solving, scalable support, and more efficient workflows, businesses of all sizes can thrive in an ever-changing technological landscape.”

More Specifics On The New Features

The latest updates to GoTo Resolve Unified Endpoint Management (UEM) are tailored to deliver simplicity, rapid deployment, and efficiency for SMBs and MSPs, aiming to help them stay competitive in a fast-paced market.

GoTo outlines key enhancements, including AI-powered helpdesk tools that speed up ticket resolution with automatic summaries, suggested replies, and a troubleshooting assistant. The AI-enhanced knowledge base automates the creation, management, and retrieval of IT guides, while GoTo says Windows Update Policies improve security through automated patch management.

Meanwhile, expanded remote execution features, such as a new script library and automation templates, intend to simplify workflows. The problem management tool streamlines ticket resolution by linking related incidents and identifying patterns.

Rescue’s latest enhancements also intend to enrich enterprise-scale IT and customer support, making managing and securing devices and data simpler.

A redesigned Device Manager introduces a more intuitive interface, enabling efficient organisation and management of unattended devices at scale. Additionally, the new Unattended Privacy Mode boosts security during remote support sessions with features like screen blanking and mouse locking, safeguarding sensitive data and ensuring privacy.

What Else Has GoTo Been Up To Recently?

In August, GoTo enhanced its Connect platform with over 40 new features, including a new Webinar experience and several new compelling CX capabilities.

These advancements aim to enhance business comms by integrating tools into a unified technology suite. This approach streamlines workflows, improves data analytics, and fosters seamless interactions across platforms.

Additionally, GoTo Webinar introduced updates designed to elevate the virtual event experience. The new GoTo Webinar Standard offers a comprehensive solution for managing virtual events, featuring customisable layouts, breakout rooms, an enhanced question pane, and real-time audience reaction tracking to boost engagement and interactivity.

That same month, GoTo boosted user management with significant new integrations for its Miradore+ solution, including Google Workspace and Entra ID.

The Miradore+ updates integrate seamlessly with GoTo’s IT management and support solutions, including GoTo Resolve, LogMeIn Rescue, and LogMeIn Central, enhancing the overall ecosystem.

These enhancements are designed to simplify remote support and endpoint management within existing technology frameworks. By streamlining workflows and improving issue resolution efficiency, the updates aim to deliver a more seamless experience for customers, IT admins, and support agents, fostering operational efficiency and satisfaction.



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