SIPPIO and Akixi have partnered to empower enterprises with advanced call analytics for Microsoft Teams.

The collaboration between SIPPIO and Akixi combines SIPPIO’s leading cloud comms solutions with Akixi’s advanced call analytics platform. This partnership aims to enable service providers and resellers to deliver businesses real-time insights into call activity, performance, and customer engagement.

Dawn-Marie Elder, Chief Operating Officer and General Manager of SIPPIO, commented:

Our partnership with Akixi represents a significant step forward in empowering organizations with the tools they need to optimize communication and collaboration. By integrating the SIPPIO platform with Akixi’s powerful analytics, we’re enabling our partners and end-users to unlock new efficiencies and drive better business outcomes in Microsoft Teams.”

Together, the companies intend to provide seamless integration that bolsters Microsoft Teams with powerful, data-driven decision-making tools. Both companies stress this news highlights their shared commitment to supporting businesses in adapting to the constantly evolving UC landscape.

“Akixi’s partnership with SIPPIO strengthens the ability of service providers to deliver richer, more scalable Microsoft Teams voice offers that meet the evolving needs of their business customers,” added Andrew Reilly, CEO of Akixi.

“By integrating SIPPIO’s powerful automation platform with Akixi’s advanced analytics, service providers can deliver more valuable and differentiated cloud communications services, and enterprises can transform customer experiences, drive productivity, and make more informed decisions.”

What Else Has SIPPIO Been Up To Recently?

SIPPIO announced its new Beacon solution last month, a business intelligence tool integrated directly into its portal that delivers critical business insights.

Integrated into the SIPPIO Portal, SIPPIO Beacon is designed to manage tasks, provide actionable insights, and implement changes using intuitive, natural-language interactions. Offered exclusively to reseller and service provider partners, SIPPIO positions Beacon as a significant innovation, underscoring its dedication to streamlining communications and enhancing adaptability.

In August, SIPPIO launched SIPPIO Bridge, a solution empowering organisations to connect their classic PBX systems to Zoom and Microsoft Teams collaboration platforms.

SIPPIO’s Bridge service is designed to help businesses optimise their existing PBX systems by integrating them with collaboration features from leading platforms like Microsoft Teams and Zoom. This solution provides a foundation for a smooth transition to a more advanced cloud voice solution in the future, enabling organisations to modernise their comms infrastructure at their own pace.

Akixi, TekVizion Empower Service Providers With Premium Automated Testing

Akixi and TekVizion partnered to empower service providers with advanced automated testing and analytics in August.

Akixi partnered with TekVizion, a specialist in communications platform testing and integration, to enhance its automated testing capabilities and ensure service providers benefit from premium data integrity. Through TekVizion’s 360 programme, Akixi could gain access to advanced laboratory environments and specialised expertise. The collaboration allows Akixi to leverage robust testing capabilities and extensive experience integrating Microsoft Teams telephony via Operator Connect and Direct Routing.



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