Want to know which contact center and UC events you should attend this year?
2024 was an incredible year in the contact center, unified communications, collaboration, and business software space. From the rise of new generative AI solutions, copilots, and autonomous agents to the introduction of immersive hardware and tech, innovation has skyrocketed.
2025 will undoubtedly be another year of fast-paced transformation, and attending the best UC events is the ultimate way to stay one step ahead of the latest trends.
Of course, we’ll be covering every major moment and announcement right here on UC Today and reporting straight from many of these events ourselves. But there’s nothing quite like being a part of the action for yourself.
Whether you want to be the first to experiment with the next generation of agentic AI, discover a new way to unify your hybrid team or revolutionize customer experiences, the best conferences, expos, and summits are the place to be. Here’s our guide to the top industry events you can’t afford to miss in the first quarter of 2025.
The Top Contact Center and UC Events for 2025 Q1
The events mentioned below are just a handful of the most innovative, informative, and entertaining options you can add to your calendar this year. Since new expos and conferences are emerging all the time, we’ll add to this list in the future, to help you make the most out of your year.
In the meantime, here are the top contact center and UC events to pencil into your calendar.
Customer Contact Week Orlando
When: January 27-29, 2025
Where: JW Marriott, Bonnet Creek, Orlando
Ready to discover how you can optimize customer experiences with artificial intelligence, innovate faster, and boost retention in 2025? Customer Contact Week (CCW) will give you a behind-the-scenes roadmap for all of those initiatives and more.
Focusing heavily on the rise of artificial intelligence in agent processes, customer journeys, and even operations management, this year’s event will keep you one step ahead of the intelligent CX revolution. You’ll learn how to build scalable, safe, and efficient AI strategies and use the latest tools and platforms for streamlined contact center innovation.
Attendees can even participate in the new CCW Leadership for AI certificate program and gain behind-the-scenes knowledge on becoming an AI transformation leader.
You’ll discover new services, insights from leaders like Five9, NICE, and Nextiva at this event, and even hands-on demonstrations. You’ll also have a fantastic opportunity to connect and network with partners throughout the CX space. If you’re looking for a revolutionary contact center and UC events, don’t miss out on this conference.
ISE (Integrated Systems Europe)
When: February 4-7, 2025
Where: Fira Barcelona Gran Via, Barcelona, Spain
ISE (Integrated Systems Europe) is one of the first UC Events we add to our coverage calendar annually – for good reason. It’s the ultimate annual tech show for anyone interested in audiovisual technologies and systems integration.
Each year, the show is packed with incredible experiences to explore. You’ll be able to dive into cutting-edge exhibits, showcasing smart systems, immersive screens, state-of-the-art endpoints, and more. In intimate networking sessions, attendees can connect with tech leaders and industry leaders face-to-face.
Plus, you can upgrade your knowledge with insightful panel discussions, seminars, and speaker sessions. This year will even include a keynote speech from innovative author and digital analyst, Bryan Solis, who will discuss the evolving integration between AV and AI.
Make sure you check out the Innovation Park, too—it will be new to ISE in 2025. Here, you’ll find startups and entrepreneurs working on the next generation of transformative business ideas. There’ll even be a robotics and drone area where you can play with many new toys.
Cisco Live (Amsterdam)
When: February 9–14, 2025
Where: Amsterdam, Netherlands (with virtual options available)
Cisco is constantly innovating, introducing new hardware, software, and solutions for the future of communications. It’s little wonder that every year this company produces one of the best UC Events around. In 2025, the Amsterdam event will revolve around artificial intelligence.
Like many tech leaders, Cisco will show companies how to unlock the benefits of generative and conversational AI for customer service, collaboration, productivity, and beyond. They’ll also focus on how businesses can use AI to boost inclusivity and growth.
New in 2025, attendees will be able to take part in amazing technical seminars and technical breakout sessions throughout each day of the event. Plus, just like every year, you’ll be able to experiment with the latest Cisco technologies and tools, too.
Add this event to your calendar if you want a high-octane, educational, and informative experience covering everything from network security to cloud communications. Just make sure you set plenty of time aside to explore all of the various technology tracks and speaker sessions. Don’t worry – if you miss anything, you’ll still be able to catch up later online.
IT Expo 2025
When: February 11–13, 2025
Where: Greater Broward County Convention Center, Fort Lauderdale, FL
Since its launch in 1999, The IT Expo has emerged as one of the most impressive contact center and UC Events around, attracting thousands of professionals worldwide. It’s one of the few events to bring communications and tech professionals together in comprehensive discussions about everything from the cloud to security and the future of work.
In 2025, attendees will have the opportunity to explore a wide range of themes and topics, including managed services, digital transformation, communications, data center systems, IoT, and AI. Check out the Idea showcase for a behind-the-scenes look at the latest innovations influencing the future of business operations, or dive into a FreeSwitch training session.
The #TechSuperShow will host over 160 conference breakout sessions, non-stop networking events, and the busiest, most active expo hall you’ve ever seen. Whether you’re a buyer, reseller, or solutions provider, ITEXPO 2025 is the ultimate platform for driving better business outcomes and staying ahead of the curve this year.
CCW 2025
When: March 24-27, 2025
Where: ECC in Berlin
Described as the event where “humans meet AI,” the CCW conference in 2025 will give attendees an opportunity to connect face-to-face with the pioneers of the latest cutting-edge customer contact technologies. Over 40 top speakers will attend this event, sharing their behind-the-scenes thoughts about the latest trends affecting the industry.
Here, attendees can blend immersive keynote presentations, panel discussions, and interactive sessions about AI, digital distribution, and the contact center with a fantastic trade show experience. You’ll be able to put the latest communication tools to the test, ask market leaders questions about the factors affecting customer service, and more.
Every year, CCW attracts some top companies, vendors, and partners worldwide, including Calabrio, Spinklr, and Flixcheck. Check out the “Next Experience” this year, for a holistic look at new ways to boost creativity, collaboration and efficiency.
MWC Barcelona
When: March 3-6, 2025
Where: Fira Barcelona Gran Via, Barcelona, Spain
MWC (Mobile World Congress) isn’t just one of the biggest contact center and UC Events. It’s also one of the most popular tech conferences worldwide. This is where leading speakers like Aravind Srinivas of Perplexity AI and Ray Kurzweil of Google come together to introduce attendees to the latest innovations in the technology space.
This year’s event theme is “Connect, Converge, Create.” MWC speakers, guests, and exhibitors will provide a deep-dive insight into the next era of artificial intelligence, 5G connectivity, cloud innovation, and enterprise software. It’s an experience you can’t afford to miss.
From insights into connected industries to speaker sessions you won’t find anywhere else, MWC is the ultimate premium event for business leaders. We definitely recommend checking out the “Game Changers” track for insights into things like hybrid work, hyper-personalization, and generative AI in business communications.
Customer Contact Week AU
When: March 4-6, 2025
Missed out on Customer Contact Week in January? No problem, head to Australia for another unique event from the same conference leaders. Celebrating 10 years in 2025, this event promises an unrivaled speaker line-up, a comprehensive agenda, and unmatched networking opportunities for every attendee. Plus, you’ll be able to dive into the Innovation Hub for hands-on demos too.
Countless leaders from big-name brands like Fast Cover, Honey Insurance, and Navy Health are set to attend. Speakers will cover all of the latest topics, from cloud-based contact center systems to omnichannel customer service and artificial intelligence.
If you want to upgrade your education this year, stick around on March 4th. There’s a comprehensive Workshop day packed with training sessions and courses. We’re particularly looking forward to the behind-the-scenes case studies from innovative brands, which will show visitors exactly how the latest tech can improve customer experiences.
Cavell Summit Europe
When: March 12, 2025
Where: London, UK
Cavell always has its finger on the pulse of the latest technology trends. So if you’re looking for one of the most inspirational UC Events this year, add the Cavell Summit to your list. Focusing on the EMEA market, this one-day event is the perfect place to attend countless keynotes, panels, and roundtable discussions led by Cavell’s research and analytics team.
You’ll be the first to explore Cavell’s latest discoveries in digital communications, collaboration, and even artificial intelligence. Plus, you’ll gain some behind-the-scenes insights into how to take your communication strategy to the next level. Whether investing in Microsoft Teams, autonomous agents or new channel partnerships, Cavell has you covered.
Networking is a true highlight of this event. Attendees can connect with MSPs, telcos, vendors, and channel providers. You’ll even be able to take part in dedicated workshops where you can brainstorm solutions to complex problems with your peers.
Enterprise Connect 2025
When: March 17-20, 2025
Where: Gaylord Palms Resort, Orlando, FL
Enterprise Connect is easily one of the UC Events we look forward to most each year. It’s always an incredible place to connect with market leaders and experiment with new technologies.
This year’s theme, “Charting your Course,” underscores the event leader’s commitment to helping companies access the tools, strategies, and insights they need to lead the way in technology migration and AI innovation. Enterprise Connect will even host NASA Astronaut Mike Massimino for an inspirational initial keynote.
You can also expect to hear from speakers from Google, Zoom, Cisco, RingCentral, and beyond. Make sure you check out the phenomenal Expo haul to immerse yourself in the new solutions being created by some of the biggest names in tech, and set some time aside for the event’s half-day training courses, too.
Channel Partners Conference & Expo
When: March 24–27, 2025
Where: The Venetian, Las Vegas, NV
Few other contact center, and UC Events can compete with the Channel Partners Conference & Expo. Combining an amazing 3-day expo hall featuring technologies from more than 300 vendors with a revolutionary MSP summit, this event has it all.
You’ll be able to enjoy sessions led by more than 150+ experts and visionaries, like Manny Rivelo, Antwine Jackson, and Theresa Caragol. Plus, you’ll be able to hone your skills and expand your horizons with a wide selection of practical, interactive workshops. Whether you’re looking for help navigating digital transformation or transforming collaboration, this is the conference experience for you.
In addition, the Channel Partners & Conference Expo is the perfect place to expand your industry connections. Check out fun events like the “Roaring 20s Party” and the “Fast Forward” welcome party. It’s the perfect blend of fun and discovery packed into just a few days.
Mark Your Calendar For These Amazing UC Events
2025 is already shaping up to be an incredible year for those interested in unified communications, collaboration, and contact center innovation. The technology and UC events listed above are your golden ticket to getting a front-row seat for all the action.
Whether you’re eager to learn about the latest innovations in generative AI or you’re ready to migrate to a new age of cloud communications, these events will guide you to success.
Don’t worry – if you can’t make it to any of the events mentioned above, we’ll ensure you don’t miss out. Stay tuned for the latest industry news, exclusive interviews, and event coverage on UCToday.
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