Looking for a unique opportunity to get a behind-the-scenes look at the latest innovations in unified communications, customer experience technology, and beyond? The top contact center and UCaaS events are your golden ticket to all of the action this year.

Covering everything from cloud communications platforms to generative AI innovations, autonomous agents, and more, these events are perfect for learning, networking, and expanding your horizons. We’ll be covering the major announcements from all the top events right here, but if you want to spice up your schedule, we recommend attending a couple yourself.

Here we’ll introduce to some of the most exciting contact center and UCaaS events we’re looking forward to this year, and what you can expect from each.

The Top CX and UCaaS Events for 2025 (Q2)

There are hundreds of communications technology-focused events hosted every year, but the options listed below are our top picks for those in search of a truly transformative experience. Since new expos and conferences are announced regularly, we’ll keep this list up to date in the months ahead.

Let’s dive in.

1.      UCX Manchester 2025

When: April 2-3, 2025

Where: Manchester, UK

With more than 120 exhibitors, 155 speakers, and 13 stages to explore, UCX Manchester is easily one of the best CX and UcaaS events worth checking out this year. It’s also collocated with the “DTX Manchester” event, so you can get a behind-the-scenes look at some of the latest digital transformation developments, while you upgrade your communications stack.

The lineup for 2025 is still being ironed out at the time of writing, but we already know some great vendors are going to be attending, from 8×8, to Cisco and Cloudflare. Plus, there are sure to be plenty of amazing speaker sessions and panels from trailblazers in the communications industry.

Whether you’re looking for a way to transform hybrid collaboration, enhance data security, or take advantage of the agility of the cloud in 2025, UCX Manchester is a great event to attend. Make sure you say “Hi” to the UC Today team if you spot us.

2.      CommsvNext 2025

When: April 15-16, 2025

Where: Denver, Colorado

Another of the top CX and UcaaS events to attend in April, CommsvNext is a melting pot of ideas and insights from industry leaders, developers, and decision makers. This community-focused communications and collaboration conference usually features sessions from industry experts, Microsoft Product Program Managers, and exhibitors alike.

You won’t be struggling to find things to do at this action-packed conference. Between deep-dive sessions into hot topics like collaboration tools, cloud-based solutions, UC, and AI, you’ll be able to take part in workshops and interactive panels. Plus, there are plenty of great opportunities for networking and collaboration with innovators in the industry.

With dozens of technical sessions to choose from, this is the ideal event for anyone looking to upgrade their communications and collaboration tools in 2025. Plus, there’s going to be some excellent food and drink on offer too.

3.      Customer Connect Expo 2025

When: April 16-17, 2025

Where: Las Vegas, US

Easily one of the must-attend events for anyone focused on the contact center and customer experience landscapes, Customer Connect Expo is always worth adding to your schedule. Here, you’ll find more than 300 of the best vendors and suppliers offering access to cutting-edge solutions for contact center technologies and services.

If you’re shopping for new CX technology, you’ll be able to book one-on-one consultations and demonstrations with vendors on-site. Plus, you’ll have endless opportunities to gather insights from a lineup of incredible keynote speakers and business leaders. The theaters at the event will host more than 100 seminar sessions, covering everything from AI innovations to methods for boosting customer satisfaction and loyalty.

This year, you’ll also be able to check out the “Xperience AI” program, if you’re interested in the rising impact of generative AI on customer interactions. We also recommend checking out the panels dedicated to the incredible women in the CX space.

4.      Avaya ENGAGE 2025

When: April 13-15, 2025

Where: Las Vegas, US

If you’re still in LA when May rolls around, or you just want to learn what’s coming next from Avaya, make sure you head over to Avaya ENGAGE. This annual conference is where attendees can learn all about the top technologies available from Avaya and their partners for contact centers, collaboration, and communication.

Every year, Avaya introduces the world to new developments in artificial intelligence, machine learning, and customer experience software with insightful keynote speeches and panel discussions. Plus, there are plenty of workshops to help inspire and educate attendees.

We’re sure that 2025 will be a fantastic year for Avaya, and this event will be a brilliant opportunity for companies to discover the potential of the company’s latest products. Plus, you’ll have a great chance to network with like-minded peers and thought leaders too.

5.      Unified Communications Conference

When: June 4-5, 2025

Where: Santa Clara Convention Center

By far one of the most impressive collaboration and UcaaS events on this list, the Unified Communications Conference is brimming with valuable insights into communications technology, digital transformation, and more. Beyond discovering new ways to transform your workplace with cutting-edge hardware and software, you’ll be able to learn all about the rise of AI and Big Data.

There are even dedicated sessions and keynote speeches covering things like the Internet of Things, cyber security in the cloud, and edge computing. At this fast-paced event, business leaders will uncover all-new ways to take their communication strategy to the next level and align their teams.

Plus, there will be plenty of opportunities for networking, whether you’re looking to forge connections with a communications system vendor, an AV pro, or an AI innovator.

6.      InfoComm 2025

When: June 7-13, 2025

Where: Orlando, Florida

Easily one of the most exciting CX and UcaaS events to attend worldwide, InfoComm is an event dedicated to exploring the latest innovations in AV tech. More than 800 leading companies and vendors will be showcasing screens, displays, audio systems and more this year. Plus, there are over 250 speaker sessions to look forward to.

If you’re keen to get a behind-the-scenes look at cutting-edge immersive displays and technologies, InfoComm is the place to be. You might even have a chance to experiment with some of the latest XR technologies, such as smart glasses and augmented reality apps.

The atmosphere is always incredible, with plenty of workshops and networking opportunities for people who want to learn and forge new connections. We’re particularly looking forward to sessions at the event focused on diversity, artificial intelligence, and sustainability this year.

7.      Customer Contact Week 2025

When: June 9-12, 2025

Where: Las Vegas, US

Another of the top Summer contact center and UcaaS events for 2025, Customer Contact Week (CCW) is a great way to discover new ways to engage, support, and retain your target audience. Attendees will be able to join industry leaders and innovators for deep discussions about everything from proactive service to omnichannel experiences and AI.

On top of that, some of the world’s biggest brands will be sharing their own customer success stories and insights too. In the last few years, we’ve heard from the likes of Hilton, Keurig, Citizens Bank, USAA, and countless others.

The perfect mixture of fun and entertainment, CCW allows visitors to dive straight into the heart of the action. Make sure you visit the expo floor for hands-on demonstrations from world-leading vendors, and set aside some time to attend the networking sessions too.

8.      Commsverse 2025

When: June 18-19, 2025

Where: Weybridge, Surrey, UK

If you’re a big fan of the Microsoft ecosystem, Commsverse 2025 might be one of the best contact center and UcaaS events worth attending this year. Supported by Microsoft MVPs, industry experts, and influencers, this conference offers a behind-the-scenes insight into the latest developments in the Microsoft ecosystem.

You’ll learn all about how to take advantage of the cutting-edge features in Microsoft Teams and Dynamics365, as well as Loop and Copilot. There are even hands-on training sessions available from some of the top subject matter experts in the space.

Beyond that, Commsverse gives visitors plenty of opportunities to find partners and service providers who can help them take their investments in Microsoft technologies to the next level. This promises to be a fantastic event, so make sure you make time on your calendar.

Stay Informed with the Top CX and UcaaS Events

In 2025, the world of business communications will continue to evolve at break-neck speed, with new cloud technologies, AI, and automation transforming the way we work. Whether you’re looking for a new way to connect and engage your teams, or you want to revolutionize your approach to customer experience, the CX and UcaaS events are definitely worth adding to your calendar.

Don’t worry if you don’t have the time (or budget) to attend all of these events in person though. We’ll still be attending these events ourselves and bringing the best coverage to you right here on UCToday, so stay tuned for the latest news.

 

 

 

 



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