The way companies access communication tools has changed drastically in recent years. The rise of “as a service” offerings, like UCaaS, means it’s much easier to access the tools you need online, without waiting for a specialist to install any technology. As a result, teams can now purchase UCaaS direct from vendor websites, through channel partners, and even from expanding IT companies.

The question for today’s buyers is, what’s the best way to invest? Now that companies of all sizes need to start thinking more seriously about their Unified Communications strategies, is there a single purchasing solution that makes the most sense?

Shopping Online: Directories and Direct Vendors

For companies keen to keep things simple, shopping online through UCaaS directories and direct from vendors might be the easiest option. Buying direct from a vendor usually means visiting a company’s website, clicking on the service you want from a range of pre-bundled options, and applying for a quote. You may be able to make a few changes to your service this way, but most of the packages available are pre-designed for simplicity.

UCaaS directories simply list the solutions available for a company in your situation. You can filter through the vendors that you may want to consider according to their deployment options, pricing, and various other factors. This makes it easier to narrow down your choices.

Direct purchasing can reduce the amount of time you spend working with third parties to build the ultimate strategy for your communications stack.

Working with Partners: Creating a Custom Solution

For companies with more specific needs, the best option is usually to look for something a little more bespoke. Working with a partner is an excellent way to customise your UCaaS solution and get the additional support you need. Channel partners and resellers often add extra value-added services to the packages they can offer, making it easier to tap into things like security tools, recording, and managed services.

Working with partners also means that you can create a more customized package for your UCaaS offering from scratch. It’s easier for a partner to combine different services and tools into the all-in-one solution that suits you, so you don’t have to shop around to combine multiple options. You may also find that you get a more intimate level of support from a partner or channel provider.

These days, you can find partners to work within a range of different environments. The opportunity of UCaaS has grown massively, capturing attention outside of the telecom’s arena. While businesses can still partner with telecoms brands on their UCaaS offerings, it’s also simple enough to get the solutions you need from an IT company, perhaps one you’re already using for your networking or connectivity.

The reality is that there’s no one-size-fits-all way to buy and use UCaaS. The key to success is doing your research and finding a solution that makes sense to you.

 

 



from UC Today https://ift.tt/3eisLVS