Want your user experience to stand out? 

Want your brand to cut through more effectively? 

Want your presence in the market to scale? 

Of course, the answer for every organisation is yes, yes, yes. 

And, as the post-pandemic world of work moves inexorably towards a more mobile model, the platforms via which to up your game are continuing to grow exponentially in both number AND reach. 

More video conferencing, more self-service portals, more integrated telephony systems, more unified communications: all will feature significantly in the new hybrid workplace. 

This is why bringing them together and custom branding them in a way that sets you apart from the competition is the next big trick not to miss. 

After all, when an organisation interacts in any way whatsoever with the outside world, surely it should be leveraging every opportunity possible to make a positive impact. 

Czech-based integrated video conferencing giant Acrobits is already helping a rapidly-growing number of businesses around the world boost their brand identity thanks to its clever and affordable DIY app-building software – Cloud Softphone.

Users are able to: 

  • Create a fully-branded white label softphone app packed with the latest UCaaS and collaboration features
  • Pick and pay for the feature they want, with the ability to add or remove features at any point
  • Improve worker mobility with native apps for mobile and desktop
  • Fully integrated business phone functionality, allowing employees to make calls from any device
  • Build an enterprise-grade collaboration tool for up to 90% less

Now – as remote working becomes the norm – the versatility of its wider, white-labelled technology is capable of bringing massive added value to every touchpoint of the user experience. 

“The new hybrid working model presents organisations with challenges,” says Acrobits founder Rafael Torreblanca. 

“Workforces moving from their office to their home can often mean an organisation having to move three or four different devices, all separate and with different interfaces. 

“It’s video, it’s voice, it’s chat. There might be separate screens to consider. It’s complicated and productivity can be negatively affected. Also, many networks aren’t designed for that new level of remote demand. 

“Our user portal provides a limitless ability to design unique, branded platforms which merge whole suites of apps and functionality into one single carrier-grade interface.  

“We’ve done the coding and the heavy lifting so in-house IT teams are able to do the configuration and the deployment. Everything works with everything and everyone can talk to everyone. It’s all beautifully branded too, which adds significant value in its own right. 

“Not only is the functionality slicker, but our customers also appear to their customers to be technologically advanced, which sets them apart. It’s like free marketing.”  

It’s not just about unification and aesthetics either. 

App and integrated communications software has to be able to respond rapidly and appropriately to wider technological evolution. 

A proven white–labelled solution like Cloud Softphone – one that is backed by expertise and reliability – means providers minimise churn and end users report helpful CSAT numbers. 

“We live and breathe the benefits of pro-active evolution,” says Torreblanca. “We think for our customers before they do and any updates or changes are delivered quickly and seamlessly. We serve some really big names for whom their systems are mission-critical, so it HAS to work.” 

Unifying, customizing AND branding; all in one fell swoop? 

Doubtless, the new hybrid workplace will present the kind of opportunities on which genuine innovators always thrive. 

It seems the trick to ensuring success is to partner with those that are already ahead of the curve…     

 

 



from UC Today https://ift.tt/3o0sOZZ