Zoom is best-known for introducing the world to the concept of video-first communications. When Zoom first launched, its goal was to ensure every company could take advantage of all the benefits video collaboration had to offer. Over the years, as the world of work has evolved, Zoom has transformed too, investing in all kinds of business communication, from Zoom Chat to Zoom Phone.
Zoom United is one of the most recent offerings from Zoom, intended to help companies take advantage of all the biggest features of Zoom, in one package. With Zoom United, you unlock a combination of Zoom Meetings, Phone, and Chat capabilities, with excellent pricing.
Today, we’re going to explore all the benefits of Zoom United
Zoom United Review: Features
Zoom United is the innovative collaboration product designed by Zoom for the future of communications. Since the pandemic, Zoom has become one of the most popular companies in the world, helping to bring teams together in a time when face-to-face interactions aren’t always possible.
Though the demand for Zoom Meetings accelerated first, companies have quickly discovered the need for more than just video conferencing conversations. The future of work, particularly in an age of hybrid and remote interactions, will require a comprehensive cloud based UCaaS environment, complete with business phone functionality, video, and chat.
Features of Zoom United depend on your package, the options include:
Zoom United Pro:
Zoom United Pro includes a calling plan with unlimited calling in the UK and Ireland, you also ge ta UK or Irish phone number for every user. Other features include:
- Dial by name directory
- Optional Unlimited calling in up to 18 other countries
- Automatic call distribution
- Dial-by-name directory
- UK or Irish phone number
- Meetings for up to 100 participants
- 1 GB cloud storage per license
- Social media streaming
- Group meetings up to 30 hours
- Unlimited one-on-one and group meetings
- Ticket and live chat support
- Screen sharing, whiteboarding and co-annotation
- Toll-based telephone dial-in
- Call recording
- Breakout rooms
- Private and group chat
- Personal Meeting ID
- Host controls
- TLS encryption and AES-256 encryption
- Waiting rooms
You also get access to REST API support for integrating other tools you might need with your system, like live transcription, or user management tools.
United Business
Zoom United Business includes all the features of Zoom United Pro, as well as extra phone support, licensing for up to 99 people, and a meeting capacity of up to 300 people. You also get some bonus features like:
- Admin portals
- LTI integrations
- Recording transcripts
- Managed domains
- Branding
- Language interpretations
- SSO
United Enterprise
United Enterprise from Zoom has all the features of Zoom United Business, with support for up to 1,000 participants and 50+ licenses. You also get higher-quality customer service, and cloud storage. Extra features include:
- Executive business reviews
- A customer success manager
- Bundle discounts
Zoom United Review: Is it Worth It?
Zoom United essentially consolidates all of your meeting, chat, and call requirements for a hybrid team into one package. The service you get builds a complete UCaaS package for any modern business, with a range of add-ons available to extend your functionality too. You can pay for optional toll-free numbers, additional phone numbers in a range of environments, and international add-on calling, available in a host of countries.
Zoom United customers can also access premier developer support, to help with troubleshooting and resolving developer issues fast, building apps, and enhancing integrations. Plus, there’s the option to add the “Zoom Phone Power Pack”, to the United package, with call queue analytics in real-time and historical reports.
The United packages cover:
- Chat and collaboration: You can access screen sharing, breakout rooms, private and group chat, and host controls in your collaboration ecosystem. There’s co-annotation and remote keyboard or mouse control, whiteboarding, multi-share technology, waiting rooms, and even polling for engagement. Companies can even build branded environments for chatting.
- Phone calls: United comes with comprehensive Zoom Phone plans, including unlimited internal calling, and outbound calling. You can expect number porting from Zoom phone, if you want to keep your existing number, or you can buy new DID numbers, toll-free, and local numbers for your team. Voicemail is included with transcription, alongside features like IVR, dial by name, automatic call distribution, call recording, and configurable call blocking.
- Meetings: Host unlimited one-on-one and group meetings for up to 30 hours, with cloud storage and recording for your conversations. HD audio and video are available with all Zoom United packages, alongside features like virtual backgrounds, personal meeting IDs, host controls, and co-hosting. You can assign meeting schedulers, access APIs to connect your meetings to other apps, and even spotlight certain attendees.
On top of all that, you get the added benefit of knowing your meetings are secured, with AES-256 encryption for real-time content, comprehensive controls for meeting scheduling, and TLS encryption. Secure storage is also available for any of the meetings or calls you might need to store for security or compliance purposes.
Zoom United Review: Verdict
Zoom United is an excellent way for companies interested in using Zoom for UCaaS to access all the features they need in one package. A range of bundle options makes it easy to find the functionality you need at a price that suits you. Plus, available add-ons mean you can further customise your service if you have specific needs around things like international calling and developer access.
If you’re planning on using a combination of Zoom Meetings and Calls in your organisation, a Zoom United solution could be an affordable way to connect these two landscapes and unlock the benefits of Zoom Chat at the same time. Companies can even reach out to Zoom for help building a plan. For instance, if you have a global company, you might want to tap into the “Global Select Plan” with access to more than 40 countries under a single rate plan.
You might even finish your Zoom portfolio by adding Webinars and Zoom Rooms into the mix.
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