LiveVox, the cloud-based provider of omnichannel contact centre and customer engagement solutions, has announced a partnership with AppSmart, a marketplace for businesses and technology advisors to find, buy and manage technology services.
Under the terms of the agreement, over 5,500 AppSmart technology advisors will have access to all of LiveVox’s solutions to make them available to over 100,000 businesses in the global AppSmart ecosystem.
LiveVox chief revenue officer Erik Fowler said: “AppSmart is the leading marketplace for B2B technology services and solutions with an expansive ecosystem of advisors and businesses that will help LiveVox continue to scale and expand our customer-base with the digital transformation tailwinds we are currently experiencing.
“This agreement is another crucial step in our continued commitment to channel growth, including hiring leading industry veterans and aligning ourselves with premier partners,” said Fowler.
Renee Bergeron, AppSmart senior vice president and general manager, added: “LiveVox’s cloud-based, omnichannel approach to customer service and engagement provides those within our marketplace with the tools to be successful in the new, increasingly digital work environment.
“Additionally, LiveVox’s comprehensive contact centre solution presents our advisors with an opportunity to land and expand with one comprehensive solution, rather than having to rely on a mix-and-match approach.”
from UC Today https://ift.tt/2ZNIJTM
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