No-one can afford to miss out on the agility and flexibility offered by UCaaS in today’s complex business environment. As hybrid work grows more common, and companies continue to invest in strategies to futureproof their operations, UCaaS is more valuable than ever. 

By investing in Unified Communications as a Service, business leaders pave the way for everything from flexible working to more agile investments in future technology. Of course, the rise of UCaaS as a mandator investment for many brands has also led to an influx of UCaaS products and services available in the modern market. 

To help you get a better view of the kind of UCaaS technology you can leverage in 2022, we’ve put together a list of some of our most popular reviews from the last year.

Microsoft Operator Connect

Now a confirmed leader in the Gartner Magic Quadrant for UCaaS, Microsoft has transformed the way most businesses approach the concept of Unified Communications as a Service. While Microsoft does have its own business phone offering for companies hoping to combine the collaborative features of Teams with voice, most users prefer to connect their own alternatives.

Operator Connect, an alternative to the ever-popular direct routing solution for Microsoft Teams, gives companies more freedom to build the ultimate Teams-based communication strategy. In our comprehensive Microsoft Operator Connect review, we’ll take you on a journey through some of the most essential features of the solution, how it works, and what makes it different to direct routing. Could Operator Connect be the ultimate investment for your UCaaS plans?

Avaya Cloud Office

Avaya is one of the better-known companies in the communication landscape today. Thanks to support from RingCentral, the brand has been able to develop a state-of-the-art cloud solution for UCaaS, built to suit the needs of businesses from all backgrounds. The Avaya Cloud Office ecosystem is a flexible and reliable environment for communication and collaboration, with global telephony and integrations to a range of leading tools.

With Avaya Cloud Office, companies gain access to everything from single-sign-on, to call logs and on-demand recording. In our end-to-end review, we’ll take you through the various features of Avaya Cloud Office, to help you understand what this amazing product is capable of. 

Google Voice 

While Microsoft Teams might be the better-known UCaaS solution to build on top of a productivity platform today, Google Voice is still an exciting option for anyone with a love of the Google landscape. Voice from Google is a comprehensive part of the Google ecosystem, designed to bring voice technology into a suite of collaborative tools, like Google Docs and Sheets.

Google Voice lacks some of the scalability of other UCaaS offerings, but it does offer an affordable and flexible route into the cloud communication environment for many brands. In our Google Voice review, you’ll learn everything you need to know about how Google Voice works, and why it might be a valuable alternative to other UCaaS tools. 

Zoom Phone

Zoom is currently a market leader in the Gartner Magic Quadrant for UCaaS, and one of the most innovative communication providers on the market. However, many people still only think of Zoom as a video conferencing vendor. To fully understand the benefits of Zoom as an all-in-one environment for video, messaging, and audio, you need a basic knowledge of Zoom Phone.

Zoom Phone is the calling functionality built into the Zoom UCaaS environment, allowing business leaders from all backgrounds to tap into the intelligent features of Zoom calling. In our Zoom Phone review, we’ll give you an insight into the kind of functionality you can expect from Zoom Phone if you decide to leverage Zoom for UCaaS. 

Vonage UCaaS (VBC)

Another well-known market leader in the communications environment, Vonage has earned a name for itself over the years with a flexible approach to scalable communications. The current UCaaS offering available from Vonage is the “VBC” platform, which combines crucial voice technology like virtual receptionist and call flip, with video technology and collaboration tools.

Equipped with powerful SD-WAN functionality, quick-and-easy setup with remote provisioning and state-of-the-art applications for all employees, the Vonage environment makes it easy to transition into a future of UCaaS. In our Vonage VBC review, you’ll learn everything you need to know about the features that make this UCaaS ecosystem so compelling. 

RingCentral vs Zoom vs Teams

Sometimes, choosing the best UCaaS solution means being able to see the functionality of each provider side-by-side. RingCentral, Zoom, and Microsoft Teams have all been named leaders in the Gartner Magic Quadrant for UCaaS in 2021, and they’re all innovating at an incredible rate to help take their customer’s communication strategies to the next level. 

In our review comparison of RingCentral, Zoom, and Microsoft Teams, we’ll give you an insight into the kind of functionality you can expect from each vendor, and how they match up. This end-to-end comparison review could be one of the best ways to get a behind-the-scenes look at what makes these industry titans so attractive to modern brands.

ALE Rainbow Office

ALE is one of the most transformative brands in the communications space, often well-known for experimenting with concepts like 5G, the Internet of Things, and intelligent technology. Rainbow is the technology at the heart of the Alcatel-Lucent Enterprise ecosystem, and with the help of RingCentral, companies can access this technology to upgrade their UCaaS environment.

The ALE Rainbow Office environment is a flexible and customisable landscape where business leaders can tap into all the tools they need for communication and collaboration in a modern world. Not only do you get a carrier-grade voice experience, but you’ll also have team messaging, multi-level IVR, and access to your own developer platform for custom integrations. Our review of ALE Rainbow office will tell you everything you need to know. 

 

 



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