For public sector businesses under increasing pressure to evolve, grow and scale according to new community expectations, the unified communication platform represents a powerful tool. Through UC technology, public sector organisations can align their team members like never before, minimise costs, and improve security and privacy standards, all at the same time. 

Increasingly, public sector companies from the government, law enforcement, industrial, and countless other landscapes are taking advantage of new forms of UC. Through hybrid and cloud deployments, public sector groups can ensure their communications stack is ready for anything. 

If you’re wondering whether UC could be the right investment for your public sector company, here are some case studies sure to inspire you. 

Tisbury Neighbourhood Response and RingCentral

Launched during the chaos of the pandemic in 2020, the Tisbury Neighbourhood Response was created from a group of volunteers in the UK. Residents of the small community recognised a growing need to support homebound villagers unable to access medical or food supplies during the pandemic. To support these people, the team needed a strong communication solution. 

According to the group, they needed a way of managing, receiving, and processing all the requests they received from users on a regular basis. RingCentral’s flexible system of telecommunications allowed the group to communicate more conveniently internally, and provide a central telephone line as the official contact point for users. 

RingCentral helped Tisbury’s Neighbourhood Response group to act as a crucial group of local heroes during a complex time. Read the full case study here. 

Milton Keynes Council and Mitel

Milton Keynes Council, one of the local government authorities in the UK, is responsible for providing a full range of services to over a quarter million residents throughout the region. To deliver this consistent level of service and support, the company needs not only an excellent solution for customer service, but a strong internal communication strategy too. 

Via Mitel, Milton Keynes Council was able to leverage a powerful new telephony system capable of integrating with their existing online platforms and services. The solution allowed the council to take important steps towards the virtualisation of its operations, while ensuring telephony could be leveraged more efficiently across the organisation. 

Milton Keynes Council was even able to integrate its Mitel ecosystem with essential tools from Microsoft. You can learn more about the case study here.  

NZTE and Zoom

The New Zealand Trade and Enterprise Digital Operation department was struggling with limited digital processes before discovering new communication solutions with Zoom. Prior to the group’s digital transformation, it took around 15 minutes to boot up legacy videoconferencing tools and get them working at the start of every meeting, causing significant friction in user experience. 

The public sector group was struggling to maintain productivity with its existing legacy investment, and felt a dire need to upgrade to a new solution capable of serving 53 offices across 30 global locations. Fortunately, switching to Zoom allowed the organisation to leverage a new, more efficient mode of communication for its modern workforce. 

Today, Zoom is NZTE’s go-to solution for keeping team members connected when a face-to-face interaction is essential. Read the study here. 

Registers of Scotland and Poly

Poly, previously Plantronics and Polycom, helped the Registers of Scotland in Glasgow to transform their public sector approach to communications with access to a host of new hardware investments. RoS (Registers of Scotland) team reached out to Poly when it began its process of digitisation to suit new legal and government compliance requirements in recent years. 

Using tools like the Blackwire 520, and Voyager 5200 UC, RoS was able to leverage new, efficient, and easy-to-use hardware pre-designed to suit the needs of modern UC environments. For staff on the road and in hybrid environments, wireless freedom allows employees more flexibility and quick connections to a range of smartphone, tablet, and PC environments. 

According to the Poly and RoS case study, Poly provided the public sector group with a customisable way for team members to get more out of their communication experiences. 

Department of Seine-Saint-Denis and Avaya

The Department of Seine-Saint Denis in France is in the midst of a rapid process of digital transformation and growth at present. To enable teams to work together, both with external partners and remote employees, the department decided it needed to leverage the support of the right communication and collaboration solution.

After testing a number of collaborative options, the Department found Avaya Spaces to be the solution which received the most positive feedback during the first month of use. The solution received mass adoption among more than 1000 users within just one month.

By enabling easy collaboration through Avaya, the Department of Seine-Saint-Denis has been able to pave the way for rapid growth and innovation.  Read the full case study here. 

Tasman District Council and Microsoft

In a changing landscape where team members are often working from a variety of different environments, ensuring everyone has access to the right information is essential. For Tasman District Council, sharing information and encouraging consistent collaboration started to become an issue in 2019, as a lot of the group’s processes were still largely paper-based. 

Through Microsoft and Information Leadership, Tasman District Council came up with a strategy to replace its legacy infrastructure and design new digital solutions for success. The resulting solution was the Digital Office Records and Information Systems, aligned with essential Microsoft tools like Microsoft Teams for collaboration. 

Through a combination of the Microsoft Power Platform, Teams, and specialist services offered by Information Leadership, the Tasman District Council was able to bring its outdated processes up-to-date. Read the full case study here. 

 

 



from UC Today https://ift.tt/0IVnrMF