Working in a fast-paced non-profit environment requires a consistent and reliable approach to communications. Teams operating in various environments, from the office to the field, need to collaborate consistently on a shared goal to make the world a better place.  

A strong UC solution aligns teams in the non-profit environment on a single platform for collaboration, calls and knowledge sharing. The same ecosystem can also make it easier to track information in a unified space, which can pave the way for better compliance and security.  

Today, we will look at some insightful and inspirational non-profit case studies to highlight what charitable organisations can achieve with access to the right UC technology.  

Workplace from Meta and WWF 

The World Wide Fund for Nature, better known as WWF, is one of the better-known and most iconic non-profit groups today. For decades, this group has helped preserve the future of the planet, focusing on wildlife conservation and sustainability. However, with a presence in more than 100 countries and over 6,800 employees, there’s a clear need for strong communications. 

Before accessing support from the Workplace from Meta team, national offices for WWF were highly siloed and struggled with limited visibility into each other’s activities throughout the globe. The best-in-breed collaborative tools from Meta have helped to re-align staff members on the same page and pave the way for greater productivity.  

Logitech and the Australian Red Cross 

Easily one of the larger non-profits in Australia in terms of fundraising income, the Australian Red Cross is a group with a strong focus on internal communication and collaboration. This humanitarian non-profit organisation has more than 25,000 volunteers and 2,000 staff working in alignment across Australia to achieve specific results. 

As the group continued to grow across Australia, the Red Cross learned that their existing video collaboration system wasn’t enough to build closer relationships and reduce travel requirements. With help from Logitech, the team was able to access a more cost-effective, simple, and reliable solution, ready to address all of their video communication needs.  

Microsoft, ProvenTech and a Life Sciences non-profit 

A leading life sciences charity focused on improving human health and wellbeing by supporting the development of early-stage scientific research decided it was time to upgrade its communication and productivity strategy with help from Microsoft. The team needed a way to bring employees together and build a more comprehensive environment for sharing access to knowledge.  

With help from the ProvenTech partner, and Microsoft, the life sciences non-profit was able to access a host of valuable Microsoft tools, including OneDrive, SharePoint, and Microsoft Teams. In particular, Microsoft Teams proved to be a valuable investment for the life sciences company after discovering a new way to build the perfect virtual workspace for collaboration and communication. 

RingCentral and the Big Issue 

One of the biggest social enterprises and non-profit organisations in the UK, The Big Issue, managed to continue its mission even during the pandemic with the help of the right communication stack. Running for more than 30 years now, the Big Issue has allowed society’s most vulnerable people to buy and sell a magazine to gain crucial income. More than 100,000 vendors have sold more than 200 million copies of the publication. 

When the pandemic struck, the experts behind the Big Issue decided it was time to upgrade their communications ecosystem, discovering that the legacy technology they already had in place wasn’t enough to keep up with demands. RingCentral’s comprehensive solution, complete with work-from-anywhere functionality and flexibility, allowed the Big Issue to generate excellent results, even in confusion and chaos.  

Avaya and the Alta California Regional Centre 

Ensuring consistent access to supportive services for children and adults with disabilities is the focus of the Alta California Regional Centre’s non-profit mission. Unfortunately, maintaining crucial connections between service users and services became exceedingly difficult in the last couple of years as a result of the pandemic. The group decided the only way to stay ahead of the curve was to upgrade their technology with the help of Avaya. 

Avaya cloud office, powered by RingCentral, allowed the Alta California Regional centre to access a HIPPA compliant and reliable solution for connecting teams. The group can even access robust reporting to help predict and understand changes in call patterns.  

Cisco and The Ellen MacArthur Foundation 

Known for bringing a flexible range of communication and collaboration solutions to a wide selection of businesses from different industries, Cisco has long helped brands thrive. The Cisco Designed portfolio became one of the critical cloud-based technologies the Ellen MacArthur Foundation used when the company discovered a new need to keep distributed teams connected. 

With help from Cisco, the Ellen MacArthur foundation has built a powerful environment where team members can connect and stay productive in any environment. According to the company, the cloud-based networking technology from Cisco was easy to use and perfect for building the kind of customer experience the non-profit needed.  

RingCentral and the Fairtrade Foundation 

Even before the pandemic began, the Fairtrade Foundation, one of the biggest non-profits in the world, was already looking for a new communication solution. The group’s existing on-premises phone system was growing increasingly unreliable and unsuitable for the company’s shift to remote work. The group knew it needed to shift to the cloud to stay ahead of the curve. 

With RingCentral’s all-in-one cloud platform, the Fairtrade Foundation started upgrading team communication, implementing messaging and video conferencing into the same platform to boost productivity. RingCentral’s technology also meant the team could build a robust cloud-based environment for handling calls from sponsors and volunteers in a distributed environment.  

 

 



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