Microsoft Teams is back up and running for most users following a global outage.
The Microsoft 365 Twitter account tweeted about the issue at 02:47 BST following reports from users about not being able to access Teams.
We've received reports of users being unable to access Microsoft Teams or leverage any features. We're investigating the issue and further updates can be found in your Service Health Dashboard via TM402718.
— Microsoft 365 Status (@MSFT365Status) July 21, 2022
At 05:13 BST, Microsoft tweeted to say that Teams functionality was “beginning to recover” however, Microsoft’s Service Status page states that some users may still face issues.
Microsoft provided the cause of the outage in a tweet, stating: “We’ve determined that a recent deployment contained a broken connection to an internal storage service, which has resulted in impact.
“We’re working to direct traffic to a healthy service to mitigate the impact.”
The outage impacted other Microsoft 365 services that feature Teams integration, such as Microsoft Word, Office Online and SharePoint Online.
We’ve determined that a recent deployment contained a broken connection to an internal storage service, which has resulted in impact. We’re working to direct traffic to a healthy service to mitigate impact. Additional information can be found in the admin center under TM402718.
— Microsoft 365 Status (@MSFT365Status) July 21, 2022
During the outage, users reported that they could not access chat or use any features of the Teams app.
Some users also reported that they could not log in to the Microsoft 365 Admin Centre for updates on the outage.
#MicrosoftTeams started to trend on Twitter as users shared updates about the outage on the social media site.
The outage comes days after Inspire 2022, during which Microsoft set out its roadmap of features that are coming to the Teams platform.
We are continuing to see improvements to the affected Microsoft Teams functionality. We're focused on mitigating the remaining impact. Additional information can be found under TM402718, MO402741, or at https://t.co/4yJVZgRX18.
— Microsoft 365 Status (@MSFT365Status) July 21, 2022
The company has also announced that Teams will see Viva Engage integrated into the platform in the coming months.
Viva Engage will act as a social media platform designed to build communities between hybrid workers.
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