Service management isn’t an entirely new concept in the business world, but for many years, it’s been relegated mainly to the IT industry. As IT and communications become increasingly intertwined, we’re seeing a rapid increase in the number of service management tools, software, and solutions designed for the UC space.
With the UC industry expanding at a growth rate of 20.5%, and more companies switching to unified ecosystems to manage trends like hybrid work and digital transformation, the number of vendors providing service management tools is growing.
Today, we’ll be looking at just some of the most innovative vendors worth checking out if you’re interested in powerful tools for monitoring and optimising your technology.
Microsoft
Though Microsoft doesn’t actively advertise any “UCSM” tools, the company is increasingly investing in more ways for companies to manage their communication stack remotely, provision users in a hybrid world, and track call quality. The company is one of the market leaders on the cutting edge of the UCaaS space today, with a range of tools to help empower teams in the age of hybrid work.
The centre also makes it easier to keep track of a range of analytics, providing insights into employee engagement, communications, and performance. With the rise of various new forms of Operator Connect, companies can even control third-party connections to the telephony landscape in an integrated Teams environment, rather than using an external portal.
Cisco
One of the primary companies offering UCSM solutions before they had an official title, Cisco’s Unified Communications Manager, is an excellent example of the tools today’s business leaders need to empower their team. The Unified CM ecosystem provides reliable, scalable, secure, and manageable call control technologies in an easy-to-use environment.
Cisco’s UCSM technology makes it easier to consolidate your communication infrastructure, keep track of teams, and manage assets from a distance. You can support employees wherever they are with an open and interoperable ecosystem capable of supporting a wide range of gateways and industry standards. There’s even high-level security and compliance built-in.
VOSS Solutions
A leading innovator in UC Service Management with artificial intelligence and automation features, VOSS has been introducing the world to the power of UCSM for several years. The company specialises in offering high levels of automation and intelligence to boost team productivity, unlock savings, and fuel new levels of business growth.
VOSS are potent partners for businesses amid digital transformation, with a range of digital workplace management, monitoring tools, and business process automation. The company can even make it easier to migrate from one communication environment to another in a hybrid and remote work world while keeping costs low and security levels high.
Logitech
Logitech is one of the top companies in the communications market today for UC service management focused on endpoint control and provisioning. Built for the age of hybrid work, Logitech Sync supports workforces of all sizes in transitioning to work-from-home technology. You can keep track of everything from firmware to security patches in one space.
Logitech’s technology ensures business leaders can easily configure and update devices from anywhere, remotely adjusting settings to ensure every deployment operates. There’s also Logi Tune for updating headsets, dock devices, and webcams connected to personal computers for your remote team members.
Poly
Another excellent choice for those in search of device management technology, Poly Lens aims to make companies more secure and informed in the digital landscape. You can unlock easy account access with role-based permissions, simple device onboarding for thousands of devices or one product at a time, and intelligent feeds for monitoring connection status.
Poly ensures business leaders can keep a close eye on device health, no matter how their company might be evolving. With better visibility and insights, you can reduce the number of help desk tickets sent in by your users and improve productivity by keeping the whole workforce running smoothly from a distance.
Integrated Research
IR Collaborate is the UCSM solution from Integrated Research. Designed for a world where hybrid and remote working are becoming the norm, IR Collaborate empowers business leaders and IT teams to optimise collaborative technologies like Zoom and Microsoft Teams. You can track various metrics, from how many active users you have on a solution at any given time to how well your connections work.
Integrated Research promises companies a convenient way to accelerate digital transformation initiatives while improving the overall employee experience. The solution can even assist with proactively preventing problems which would otherwise impact user experience.
Swoop Datacom
Committed to transforming the Unified Communications landscapes for enterprises, service providers, resellers, and distributors alike Swoop Datacom is one of the market leaders in UCSM technology. The company produces the robust “ForgeServe” ecosystem, which empowers companies to set up and manage IP devices effortlessly, wherever they are.
Convenient, clean, and easy to use, the ForgeServe interface is perfect for companies trying to minimise the stress associated with digital transformation, quality management and compliance. With ForgeServe, you can unlock a single pane of glass environment for zero-touch provisioning, remote updates, and even decommissioning and recollecting devices in some cases.
Modality Systems
Modality Systems upgrades security and productivity for various business leaders, specialising in solutions for companies with a heavy investment in the Microsoft ecosystem. The “Diagnostics” system makes it easy to track valuable quality metrics and performance insights within a Microsoft environment, ideal for the age of Microsoft Teams.
Part of Modality Systems’ incredible approach to security in a digital world, the Diagnostics environment is ideal for maintaining a high level of compliance, privacy and consistency when your team members are moving into hybrid and remote schedules.
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