In recent years, Microsoft Teams has evolved to become one of the most powerful business tools on the market. More than just a system for collaboration and productivity, the ecosystem is packed full of tools to enable better communication in a hybrid world.
Increasingly, brands of all sizes are merging their communication requirements into the Teams platform, leveraging the system for UCaaS and CCaaS needs. However, as conversations in Teams continue to grow, companies do have certain challenges to overcome, like ensuring they stay compliant with federal and industry regulations.
For companies in regulated sectors, compliant call recording solutions are necessary to preserve essential data from customer interactions. Unfortunately, Microsoft Teams’ internal call recording function only extends so far. That’s why Microsoft introduced the Compliance Recording partner program, to deliver more functionality from leading partners.
Leading Compliance Call Recording Services for Teams
The Certified Compliance Call Recording partners working with Microsoft Teams allow businesses in an evolving landscape to implement automated policy-based recording within their Teams instance. The solutions integrate seamlessly with your existing Teams environment, and come with a host of features for precisely controlling recordings.
Currently, some of the top call recording solutions for Teams include:
ASC Recording Insights
Offered by ASC Technologies, ASC Recording Insights offers a compliant recording and analytics system for communications throughout the Teams landscape. You can collect data from video calls, chat, and audio, and Microsoft’s Cognitive Services technology will transcribe audio automatically.
The service comes with automated translation, categorisation functionality, and even emotion detection, to help you better understand the sentiment behind conversations. What’s more, geographical controls over where you store your recorded data allow you to comply with a wider range of industry regulations.
AudioCodes SmartTAP 360
AudioCodes is one of the market leaders in the communication landscape. The SmartTAP 360 Live service is an intelligent enterprise call recording solutions which records information across all of your Teams conversations. This powerful system will automatically capture and index all kinds of internal and external communication channels.
You can capture data across your entire omnichannel strategy with AudioCodes, without having to leave the Teams ecosystem. The environment is built to empower AI analysis and ensure regulatory compliance according to the latest standards.
CallCabinet Compliance Recording
Otherwise known as the “Atmos” service from CallCabinet, this call recording solution is a fully-managed service for recording and managing voice, video and screen conversations. You can capture information from any device and unlock AI voice analytics for business insights.
Atmos meets with compliance standards and supports data sovereignty requirements for all industries. Leveraging the power of Azure technology, there’s no need for any external hardware or software in any deployment, and companies maintain comprehensive data ownership.
Content Guru storm RECORDER
The storm RECORDER solution from Content Guru layers seamlessly on top of your existing Microsoft Teams instance to provide accurate, reliable, and insightful recordings with all of your interactions. You can enable the call recording features across all screen shares, audio and video calls, as well as chat-based messages.
With RECORDER, businesses in regulated and highly secured industries can ensure complete compliance with regulations like MiFID II and Dodd-Frank. All the while, you get a fully intuitive solution built to work seamlessly with your Teams environment.
Dubber Unified Call Recording
Dubber is one of the market leaders in the call recording landscape today, focused on helping businesses from every industry address critical compliance mandates. With Dubber’s technology, companies can easily capture information throughout the full omnichannel journey, and unlock insights into voice data at scale.
Every call or conversation on Microsoft Teams can be automatically captured by your Dubber app, and stored within the Voice Intelligence Cloud. The cloud environment is powerfully secured and encrypted, as well as being equipped with insightful AI solutions. There’s even the option to create real-time transcriptions, and unlock sentiment analysis.
NICE Compliance Recording
NICE was one of the first companies in the communication landscape to deliver a recording solution certified for the Microsoft Teams ecosystem. The technology captures and archives all Teams media sources, including screen-sharing, video, and chat. At the same time, NICE’s technology comes with access to tools for extracting insights from Teams interactions.
The compliance call recording technology supports the specific requirements of financial institutions and contact centres, as well as evolving back office environments. More than 25,000 organizations are currently relying on NICE Compliance recording for their Teams instance.
Theta Lake Security and Compliance
It’s hard to find anyone in the evolving business landscape not familiar with the security innovations offered by Theta Lake. The patented AI solutions from this leading security company can help compliance and IT teams across industries achieve more with their Microsoft investment. With Theta Lake Security and Compliance suite, you can scale risk detection instantly.
Theta Lake’s compliance call recording technology and security suite supports everything from better communication archiving to data loss protection and meaningful insights. What’s more, Theta Lake benefits from a SOC 2, Type 2 certification.
Verint Financial Compliance
Created specifically for the unique needs of the financial industry, Verint Financial Compliance is built on ten years of partnership with Microsoft. Verint has delivered compliant deployment solutions for companies around the world, enabling the secure capture of voice, video, and chat. Verint’s solution is specially catered to the advanced encryption and security needs of modern businesses.
Built on open standards solutions, Verint’s technology enables the collection and management of call recordings across all communication channels, regulatory technology solutions and transcription platforms. Users access a full end-to-end solution for compliance.
Compliant Recording in Microsoft Teams
As more companies shift their entire communication strategy into the Teams landscape, compliant call recording solutions are growing increasingly crucial. Today’s leading providers offer the flexible, secure, and encrypted technology businesses need to make the most out of their omnichannel conversations.
You can find a full list of the integrated policy-based call recording services for Microsoft Teams users here.
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