Managing an ever-increasing number of calls is something many businesses are struggling with right now. Call volumes are growing to phenomenal levels, not just in the contact centre, but throughout the Unified Communications (UC) landscape too. With more employees working from distributed environments and more technology to manage, UC administrators, as well as operators, are under increasing pressure.
The right call handling environment can make a huge difference to the productivity and efficiency of any business. The best products offer an all-in-one environment for call answering, transfers, directory access, and reporting, giving companies the power they need to keep up with changing trends.
Akkadian, a communication innovator best-known for its state-of-the-art unified communications provisioning tools, offers one of the most impressive call handling systems on the market. “Akkadian Console” provides busy operators, office admins, and receptionists with a unified environment for effectively handling a high volume of incoming calls. Here’s what you need to know about the product.
Akkadian Console Review: Features
Built to support today’s high-speed teams, Akkadian Console is an all-in-one operator console with a strong focus on user experience and accessibility for the Cisco UC platform. The easy-to-use and manage tool for call control takes the stress out of high-volume communication environments. Already, countless companies rely on Akkadian console to handle thousands of daily conversations.
Complete, scalable, and stable, Akkadian console is suitable for companies of all sizes, across any industry. Business leaders can even choose from a range of deployment options, from an unmanaged client to client-server deployment or web-based deployment.
Here are some of the features offered by Akkadian Console:
- A clean and modern interface for quick communication multi-tasking
- Customisable dashboards to suit different business needs
- Drag-and-drop call management for operators
- Unlimited speed dial groups for easy organisation of contacts
- Multi-line support, consolidating multiple complex phones into one interface
- Line status insights (available, busy, and ringing)
- Multiple language support (English, Spanish, and French)
- Private and shared notes for call feedback and scheduling
- Integrations with Microsoft Office 365 and Health Level 7 (HL7)
- Call park and hunt group queuing
- Directory management with presence insights
- Supports multiple directory sources, including CUCM, LDAP, SQL, and CSV
- Unlimited personal directories
Not only do users get a comprehensive solution for Cisco Unified Communications Manager (CUCM) with Akkadian Console, but they also get a flexible, lightweight ecosystem, capable of integrating with the tools they use for productivity and schedule management.
Akkadian Console Review: Benefits
Offering companies a more convenient way to track and manage large call volumes, Akkadian Console provides busy operators and receptionists with more of the functionality they need to thrive. In today’s fast-paced business environment, the lightweight and flexible ecosystem can adapt to suit any company. What’s more, the technology is designed with user experience in mind, so training and onboarding staff is as streamlined and simple as possible.
Akkadian Console is an intuitive and streamlined system for quickly directing calls wherever they need to go. Some of the biggest benefits of this technology include:
- A simple and customisable interface: Clean, modern, and intuitive, the Akkadian Console is perfect for today’s hectic communications environment. Administrators and receptionists can quickly and efficiently direct calls using drag-and-drop transfer systems. There’s support for multiple communication lines, and hunt group queuing, plus the dashboard can be adjusted to suit any business need. There’s even the option to adjust font sizing.
- Powerful directory insights: With Akkadian Console, it’s easier to navigate the communication environment and enhance customer experiences. There’s a built-in directory with insights into presence, so leaders know which employees are available at any given time. Plus, users can share and save notes about each caller to check in on later. There’s even the option to create unlimited personal directories for individual users.
- Flexible deployment: Akkadian Console adapts to suit the needs of any business, even in today’s unpredictable and ever-changing environment. Users can choose a serverless console for rapid deployment, or select a managed client/server model for helpful centralized management and reporting. The web-based portal also means it’s easy to get users up and running with the system as quickly as possible, in a range of different languages.
- Integrations: The Akkadian Console is ideal for managing CUCM deployments. It can also integrate with a range of other tools used by IT and administrative teams across the business. The solution comes with integrations for Microsoft Office 365 and Health Level 7 for healthcare companies. Plus, companies can upload directory information from a range of sources, including LDAP, CUCM, CSV, SQL, and MySQL.
- Rapid installation: Because Akkadian Console is designed to be as simple to install and use as possible, it’s ideal for companies in search of a flexible, and rapid communication management tool. No matter which deployment option you choose, you’ll be able to get the system up and running in no time, with minimal requirements for training. The web-based interface is also available from any browser, and works on multiple operating systems.
Akkadian Console Review: Verdict
Intuitive and efficient, Akkadian Console makes managing communications in today’s unpredictable landscape as straightforward as possible. The easy-to-use and powerful ecosystem comes with everything receptionists and administrators need to make the most of their calling strategy. There are multiple deployment options, so you can adjust your ecosystem to suit your business needs.
What’s more, the interface offered by Akkadian Console is wonderfully flexible and customisable. Users can adjust the appearance of their dashboard, upload content from a range of environments, and access the technology on any operating system or device.
In a world where agile and streamlined communications are more important to business success than ever, Akkadian Console ensures businesses can meet their customer’s expectations in any industry. For businesses looking to take their console management strategy to the next level, Akkadian Console is an excellent solution.
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