Manufacturing companies are currently innovating at a faster rate than ever, as the shift into the age of Industry 4.0 continues. These companies are under increasing pressure to innovate and perform at an exceptional rate, without compromising on safety, or quality. To achieve the right results, businesses are turning to the disruptive and transformative abilities of technology.

According to Deloitte, one of the major trends manufacturing companies are embracing in 2022, is the shift to the cloud environment for the purpose of agility. In the cloud, companies can leverage new tools for automation, intelligent insights, and data management. However, the cloud also represents a new opportunity to enhance communication and collaboration initiatives, with UC.

By creating a more agile and innovative UC environment, manufacturing brands can pave the way for faster discovery and development, without unnecessary risks. To help you explore the benefits of UC in manufacturing, we’re looking at some of the most insightful case studies from the sector.

Microsoft and Piramel Enterprises Limited

In the manufacturing space, it’s difficult to over-emphasize the importance of good communication between teams. For Piramel Enterprises Limited (PEL), it’s crucial to keep leadership teams and employees connected no matter what. During the pandemic, this demand for consistent collaboration and communication became even more significant.

To support employees and team leaders alike during a difficult period, PEL was on the hunt for a powerful tool, capable of creating a digital work hub for the organisation. The solution needed to be agile, easy-to-use, and capable of providing the right analytical insights. For PEL, Microsoft offered the perfect technology in the form of Microsoft Teams. The Teams solution allowed the team to continue working efficiently, while building a culture of transparency for the brand.

Today, PEL’s Teams investment has helps the company to keep employees up-to-date on everything happening within the business landscape.

Cisco and Hirschmann Automotive

Leading automotive manufacturing company, Hirschmann Automotive, strives to stay one step ahead of the competition, with a focus on consistent innovation and growth. With 5,500 employees worldwide, the company knows staying on top means ensuring consistent communication between staff. That’s why the brand works with Cisco on its UC solutions.

Hirschmann started its journey with Cisco via a Webex deployment, designed to enable vast video conferencing capabilities throughout the workforce. However, the company didn’t stop there. Eager to continue taking its communication strategy to the next level, Hirschmann also decided to work with Cisco on a new XR initiative, to get production machines up and running, even during the pandemic.

The company now uses XR technology to not only inspire better collaboration, but also conduct better face-to-face training initiatives for employees.

Avaya and Jindal SAW

A leading manufacturer of steel and iron pipe products with offices and facilities across the globe, Jindal Saw is a major market competitor. The company serves customers from the gas and oil industries, as well as engineering firms and government authorities. To serve the needs of its diverse clients, the company relies on excellent collaboration and communication between team members.

Unfortunately, in recent years, Jindal SAW began to notice inefficiencies in its current communication strategy. The telecommunications tools were inflexible, and complicated, causing major challenges for team members. To get ahead of the issue and continue delighting clients, Jindal SAW decided to turn to Avaya.

Avaya worked closely with the manufacturing brand to implement state-of-the-art cloud-based telephony via Avaya OneCloud. The new technology now allows for improved flexibility and mobility throughout the business.

Logitech and Schindler

One of the world’s leading manufacturers of escalators, moving walkways, and elevators, Schindler serves customers in more than 100 countries. With more than 1,000 branch offices and production sites all around the globe, the company’s distributed workforce was often challenging to manage.

To keep team members aligned, improve workforce efficiency, and keep team members up-to-date, Schindler needed the right hardware. The organisation went in search of a solution both economical and easy to use, to replace their existing, complex investments. Logitech Group and Logitech Connect proved to be the perfect tools for the company’s needs.

The Connect and Group tools allowed Schindler to implement video-first communication, collaboration, and training solutions throughout the business. Now, the brand has a fantastic ecosystem in place for conducting sales reviews, supporting teams, and managing HR conversations.

Zoom and Woodmark

American Woodmark, a company responsible for manufacturing more than 10 million bath and kitchen cabinets each year, knows the value of communication. To serve a huge range of customers effectively, the company needed a solution capable of connecting 10,000 team members across more than 30 locations.

Zoom, the world’s leading video conferencing solution, was introduced as a unified communications service to help employees connect with colleagues and clients. While Zoom was already assisting the business long before the pandemic began, it became particularly crucial in the age of remote work.

With employees working from home, Zoom became an integral part of the continued connectivity of the brand, allowing employees to create designs from afar. Today, the Woodmark team turns to Zoom regularly to ensure teams can innovate and create anywhere.

Meta Workplace and LIXIL

LIXIL is a world-leading manufacturer of housing and water products, located in Tokyo. Today, the company operates around 270 subsidiaries and affiliates in over 150 countries worldwide. When the organisation began to expand through a series of powerful acquisitions, it realised an urgent need to create a unified culture for keeping employees connected.

Introducing the Workplace ecosystem from Meta in 2018 was a valuable step in the right direction for the company. However, when the pandemic hit, the office leaders realised there was a greater need to improve connections between leaders and frontline managers. Eventually, LIXIL decided to eliminate some of the additional tools in its technology stack and turn entirely to Workplace.

Now, the LIXIL brand says Workplace has become the central hub for the modern workforce, ensuring consistent communication and a better company culture for all.

 

 



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