Coolwave Communications has partnered with Callroute to provide customers with automated provisioning of voice services on UCaaS and CCaaS platforms.
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The partnership allows enterprises to connect Coolwave’s SIP trunking to Webex and Microsoft Teams, without customers needing physical infrastructure or too much technical understanding.
Voxnube, a ‘voice cloud’ service provider, is the first customer to take up this new offering. The company distributes voice services and solutions to Coolwave and Callroute’s global partners while gaining call routing, number management and user provisioning solutions from Call Route and SIP trunking capabilities from Coolwave.
Ronan Higgins, Commercial Director at Coolwave Communications, said: “Coolwave is very excited to be supporting Callroute in delivering global SIP solutions.
“Callroute has developed an advanced call routing, number management and user provisioning solution, allowing you to connect any phone system and service provider together without the need for infrastructure or deep technical knowledge,
“Together, we are making it simple for all kinds of businesses to optimise and grow their UCaaS, CCaaS and CPaaS platforms with BYOC and automated voice services, helping to accelerate their services for customers.”
End customers can now access Coolwave’s SIP network to Microsoft Teams, and other UCaaS platforms with Callroutte’s Bring Your Own Carrier (BYOC) offering.
Partners and customers can also benefit from Coolwave’s self-service, cloud-based and white-label ‘Cool Operator’ platform, which offers high-quality, globally available, and secure voice services.
The global availability of these capabilities offers the potential for customers to access regions which may have previously been inaccessible.
For ease of maintenance and integration, Coolwave meets all the local regulatory compliance requirements, and Callroute takes care of the automation required to connect customers to PSTN services.
Ewan Haig, CEO of Sipsynergy, said: “We are excited to welcome Coolwave as a Verified Carrier.
“Their extensive coverage across 72 countries will be a game changer for enterprises that want to migrate their telephony to UCaaS services such as Microsoft Teams in challenging geographies.
“The combination of Callroute’s powerful automation and Coolwave’s global coverage will certainly be a very compelling offer in the market.”
Callroute provides PSTN integration with UCaaS and CCaaS platforms, plus traditional, on-premises telephony equipment. It automates deployment using a self-serve portal, which enables customers to start calling in a matter of minutes.
Coolwave serves carriers, resellers, OTT players, and CPaaS and XaaS providers. It claims to “bridge the gap” between traditional voice services, messaging, next-gen platforms, applications, and OTT services.
Does Automated Provisioning Offer Value for Money?
Automated provisioning, also called ‘automated user provisioning’ is a means of providing and managing access to systems, applications, and data within businesses using automation.
Just as automated provisioning can set up services for users, it can also remove the same access in a process known as ‘automated de-provisioning. Provisioning and de-provisioning user access are necessary for onboarding, and offboarding employees is an ordinary part of employee lifecycle management.
The benefits of automated provisioning include saving time for staff by shifting the process from manual to automatic, allowing them to work on other things.
Further benefits include an increase in productivity, which not only frees up time for employees who would have had to manually add new hires, but it also enables the new arrivals of the company to get set up much more quickly. They can be ready to start working from the first day.
It also removes any human error from the process, thus completing the task more effectively.
Automate provisioning reduces security threats and unwanted data breaches, as only those within the company with the correct permissions will be able to access various content and software. Managers will also be able to see who has accessed which parts of their systems as an added security feature.
Finally, there are cost savings associated with automated provisioning through the productivity and efficiency that it provides for businesses.
It will, of course, depend on the scale of your business and the number of areas in which new hires will need to be provisioned to new employees. You will also need to consider how many systems, applications, and data within a company need to be cordoned off for security and privacy reasons.
Each benefit brought by automated provisioning carries with it an implicit value. Companies value these factors differently; ultimately, each must undertake its own IAM (Incidence Angle Modifier) value measurements to determine whether it is suitable for them.
Akkadian discussed the benefits and costs of automated provisioning with UC Today.
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