The manufacturing world is evolving at an incredible rate.
Industry 4.0 is introducing brands to disruptive new concepts like artificial intelligence and IoT. Customers are growing increasingly demanding in their desire for bigger and better products. Even supply chains and logistics strategies are beginning to change to suit a new era.
In this challenging landscape, effective communication and collaboration lay the foundation for the future of any manufacturing brand. The right UC tools don’t just keep teams connected, they also empower employees to create and innovate at speed, while keeping safety issues to a minimum.
While there’s no one-size-fits-all solution to choosing the best unified communication platform for today’s manufacturing organisations, there are some vendors that stand out from the crowd. Here are some of the top UC vendors majoring in manufacturing solutions right now.
Avaya
A leader in the business communications world, Avaya is best known for delivering efficient, reliable, and secure solutions to companies from a range of industries. Many high-tech manufacturing companies and innovators already leverage the Avaya ecosystem and OneCloud to keep staff members connected.
The Avaya portfolio includes tools for virtually every aspect of the manufacturing communication stack. Not only can teams collaborate in a range of ways from a single pane of glass, but they can connect with customers too. Avaya makes it easy to align CCaaS and UCaaS initiatives.
Avaya’s exceptional service quality and support options also help manufacturing brands to dive into the next stage of their technology investment at speed.
Cisco
There are few manufacturing companies in the world today not familiar with the Cisco brand. One of the major innovators in the technology landscape, Cisco can help companies to evolve at an incredible speed. The Cisco Webex environment, for instance, allows for rapid and streamlined collaboration on any device among remote, field, and in-office employees.
Cisco’s diverse selection of tools includes video conferencing for consumer and employee communication, Webex Teams for chat and file sharing, and even XR technology. You can embed virtual and augmented reality devices directly to your communications environment, to bring specialists to the floor from anywhere.
Cisco also sells a huge variety of powerful wireless phones and devices to keep staff connected. The company promises manufacturing brands a one-stop-shop for productivity.
Microsoft
Microsoft Teams is one of the most attractive UCaaS solutions on the market today. Highly flexible and easy to use, the solution makes it easier for any business to build the perfect communication stack. Manufacturing brands can even connect their favourite resource management and analytics tools into the ecosystem and connect to communications providers through direct routing.
Microsoft even has dedicated solutions specifically built for manufacturing teams. In June 2022, the company launched a new app in Teams called “Updates” to address the needs of the field and mobile employees. The Updates app allows organisations to create forms in Teams for employee check-ins and requests. Employees can even add files, pictures, and videos to updates.
Microsoft also has a Teams walkie-talkie capability for mobile devices, so staff members can quickly press a button to connect with their colleagues via audio.
RingCentral
Another major market leader in the communications landscape, RingCentral offers a flexible ecosystem where manufacturing brands can connect employees and delight customers. The comprehensive range of tools offered by RingCentral cover everything from employee experience to customer experience and mobility.
Users can access communication tools on any device, with one-click meetings to make reaching specialists simpler. There are in-depth insights into employee experience and performance to help with managing staff. Plus, RingCentral promises sensational global security for all conversations.
With the ability to align UCaaS and CCaaS in one place, manufacturing brands can even reduce the number of tools employees need to leverage each day.
Zoom
One of the most significant names in the world of hybrid and video-first work, Zoom has taken the world by storm in recent years. The company may have started by offering video meetings and webinar capabilities to growing brands, but it’s now capable of so much more.
Zoom’s ecosystem of chat, video, and phone-based tools is ideal for agile manufacturing companies. When teams need to stay connected in a visual format, Zoom makes it quick and easy to start a meeting. The technology is also extremely flexible and extensible, with countless integrations and add-ons to make work life easier.
Zoom’s HD video and audio meetings bring manufacturing specialists together like never before in a safe and secure environment. Companies can even bring Zoom to their customer service strategy.
Meta
Designed by the pioneers on the front line of the metaverse, Workplace from Meta is an incredible solution for today’s manufacturing brands. Specially designed to keep employees informed and connected when they’re away from the desk, Workplace is well-suited to the fast-paced and mobile nature of many manufacturing roles.
The all-in-one communication environment provides a simple platform for sharing information and ideas. With Workplace, companies get everything they need to build a thriving virtual hub. Brands can upload important information to a knowledgebase, pin important updates to a feed, or even share live announcements via video.
The ability to create groups for specific members of staff also makes it easier for manufacturing brands to align their manufacturing teams around the right information without overwhelming them.
Vonage
Flexible and adaptable, Vonage represents a powerful partner for today’s agile manufacturing teams. A wide selection of communication tools in the Vonage portfolio covers everything from contact centre support to in-house collaboration.
More importantly, Vonage gives manufacturing companies the freedom to add their own functionality to their communication stack. Powerful APIs, integrations and SDKs make it easier to align more of the tools professionals use in the same pane of glass.
Manufacturing companies can use Vonage to route calls intelligently to different locations around the globe and maintain exceptional availability in every region. Plus, you can even embed voice, messaging, and video into pre-existing apps your teams are already using.
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