When investing in the increasingly popular arena of Unified Communications as a Service, business leaders have a number of factors to consider. Today’s organisations need to ensure their UCaaS solution is intuitive enough to ensure user adoption and powerful enough to boost productivity.

However, one of the most important points to consider is how to keep the communications space as secure as possible. With new regulations for privacy and data protection emerging all the time, and ever-evolving expectations among customers, UCaaS buyers can’t afford to overlook security. Fortunately, many of the top innovators in the UCaaS space are working to offer solutions.

With the right vendor, companies can ensure they have everything they need in place to keep their business and customers as safe as possible. Here are just some of the most innovative companies taking extra steps to secure the UCaaS space.

Amazon

As one of the leading cloud providers in the world today, Amazon Web Services is no stranger to the challenge of preserving security in an evolving landscape. The introduction of Amazon Chime into the UCaaS environment meant AWS could demonstrate its own unique approach to keeping business leaders safe and compliant.

Amazon’s Chime solution is brimming with state-of-the-art security features, from access management tools to ensure certain employees have access to specific tools to built-in encryption. Amazon Chime’s meetings are designed for security according to the latest standards in the current landscape. The solution is compliant with PCI DSS Level 1, FedRAMP, and even HIPAA.

Amazon Chime also has controls in place to keep data preserved and protected, including multi-factor authentication, least-privileged access, and penetration testing. The environment is one of the most reliable in the market for those concerned about security.

Microsoft

Easily one of the biggest vendors in the UCaaS space today, Microsoft has taken the communication and collaboration industry by storm. With Microsoft Teams, business leaders gain access to not just a fantastic multi-functional environment for UC. They also get state-of-the-art security and access control features throughout the entire Microsoft ecosystem.

Teams allows companies to implement team-wide and organization-wide two-factor authentication. There’s end-to-end encryption for your data and single sign-on available through Active Directory. Plus, the company’s tools are compliant with many of the latest regulations in the security world.

Microsoft Teams can even be enhanced to offer extra security solutions, like compliant call recording and auditing, with the assistance of partnership add-ons. What’s more, the partners Microsoft works with for Direct Routing and Operator Connect are all held to the highest standards for data management and privacy controls.

Avaya

Avaya is one of the better-known UCaaS providers in the world today. The company specialises in offering flexible collaboration environments, as well as combined UCaaS and CCaaS. There are even tools for integrating your own services to create a single-pane-of-glass environment.

Avaya’s UCaaS ecosystem is packed with a range of security tools for access control and compliance. There’s support for compliant analytics and recording. Plus, companies can rest assured they’ll have access to a range of secure data environments for their global conversations. Avaya even has a dedicated specialist service environment for those who need extra help.

Advanced services from UCaaS give business leaders real-time monitoring support for keeping track of potential threats and risks. With Avaya, companies can access next-level communications without compromising their security standards.

Zoom

During the pandemic, Zoom adoption levels increased at a phenomenal rate as companies rapidly embraced the concept of video communications. However, the brand failed to live up to expectations initially with its security strategies. Since then, Zoom has gone above and beyond to ensure its video platform is as safe as possible.

Zoom provides end-to-end encryptions for all communications, so no third party has access to any private data. Additionally, there are tools like waiting rooms where companies can keep their team members until they’re ready to start a meeting to reduce the risk of uninvited attendees gaining access to a webinar or conversation.

Zoom is compliant with a variety of top-level regulations for security and privacy and offers organisations plenty of valuable access controls. There’s even the option to set meetings and conversations to require a password for entry.

RingCentral

Another market-leading communications provider with a strong focus on security, RingCentral takes cloud safety seriously. RingCentral’s approach to security starts at an infrastructure level. Firewalls and session border controllers, along with multiple authentications for administrators, are in place. There are also intrusion detection systems and real-time monitoring tools to boost security.

RingCentral’s platform is deployed across audited data centres, protected by the latest systems and technologies for fraud and threat prevention. RingCentral also works hard to defend businesses against the rising problem of toll fraud with detection controls and usage throttling.

There are FINRA-regulated controls in place for specific business needs, end-to-end encryption systems, and a range of ways for businesses to set policies for how their users access technology. RingCentral covers all of the security concerns businesses need to address.

Poly

It’s not just UCaaS software vendors who are taking security seriously these days. Many hardware leaders are also developing their tools with protections in place. Poly’s security and privacy approach is phenomenal, with certified headsets and devices designed to put privacy and compliance first.

Users can access cameras with their own secure shutters to put hybrid workers at ease. There are also back-end software tools companies can leverage to track the performance of different devices across an ecosystem. Poly makes security their top priority when creating any meeting room tool, or communication hardware.

Business phones, microphones, headphones, and various other products are certified to the highest standards, and companies can access transparent insights into Poly’s manufacturing and building strategies on the company’s website.

 

 



from UC Today https://ift.tt/lSMdVbn