Voiceflex has launched a QR Code as a simplified WebRTC voice calling alternative this month.

WebRTC lets internet users make free voice calls from anywhere in the world by using an embedded ‘Click to Call’ button. By clicking the button, a call is forwarded to a mobile phone, landline, SIP server or a WebRTC virtual phone.

Now, Voiceflex is set to release QR codes to replace, or operate in conjunction with, Click to Call buttons.

Paul Taylor, Sales and Marketing Director at Voiceflex, said: “Even for a service organisation, which may think of ‘0800’ numbers as cheap, they are very expensive for resellers.

“If you are just clicking to call or scanning our QR code, you will be saving a lot of money.

“Just look at the amount of revenue coming from telephone calls. It is dropping and will continue to drop. There’s no question about that!”

WebRTC has been available for a number of years, and it has taken on various forms, including famous video conferencing solutions like Microsoft Teams and Zoom. To begin with, it would routinely suffer from poor data connectivity, although this has become much rarer nowadays.

Four years ago, Voiceflex released its innovative ‘Click to Call’ application. Because it owned all of its infrastructure, its session border controllers (SBCs) could see if a web link from an IP address was pointing to Voiceflex. This enabled the company to begin converting these links into telephone numbers and routing them to the customers that wanted us to connect them.

A good use case for the technology can be found in real estate. If you are browsing the website of an estate agency and you spot a house that you are interested in renting or buying, having a one-click-to-call button beside the advert will make it much easier and cheaper to make the call.

The solution, therefore, has a strong case for improving user experience, as well as increasing the number of calls an estate agent or any other company is likely to receive.

Benefits of WebRTC

One of the major benefits of using WebRTC is that it skips automated calling menus, taking the caller directly through to the relevant person, saving them time and avoiding frustration.

Other benefits of the solution include the capability to initiate a call from any web page, email, or social media post.

It is easy to take for granted the fact that WebRTC is free, but there are still many companies paying for a comparable or worse level of service.

Accuracy is another major positive of using WebRTC to connect with customers. Simply put, when you are clicking a button, you can’t misdial the number, nor can you send the wrong number to a friend or colleague.

The world is moving online, which means not only has connectivity been rapidly improving, but customers are increasingly using the internet to find a product. This makes calling over the internet the easiest way for a customer to connect.

It is simple and seamless to set up. Customers simply need to embed Voiceflex’s JavaScript code to activate calling from any web-enabled device. The solution also includes easy drag-and-drop functionality to set up interactive and customisable directories.

What Sets Voiceflex Apart?

Taylor explains how Voiceflex is not just the best solution; it is the only solution of its kind: “It didn’t take off pre-pandemic purely and simply because nobody was using the PC to make telephone calls.

“Since the pandemic, everyone is using PCs to make telephone calls, plus we’ve got iPads, phones and much more.

“It is a technology we have had for some time, but now we are bringing it back up, and it is a major feature of our SIP trunks. We don’t know any other SIP trunk provider who can offer WebRTC connectivity like we can.”

If you are interested in finding out more about Voiceflex’s WebRTC solution, you can visit its website.

 

 



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