Vyopta has revealed that it fully supports Microsoft Teams’ voice services to help users.

This support includes Phone Plans, Direct Routing, and Operator Connect, allowing users to manage their UC technology stack.

According to Vyopta, the company helps users to manage not only Microsoft Teams but also compatible endpoints, session border controllers (SBCs), on-premises and cloud video interop (CVI) platforms, and other UCaaS and UC technologies.

Alfredo Ramirez, CEO of Vyopta, commented: “For Microsoft Teams rollouts, Vyopta’s multi-vendor and multi-technology approach helps maintain.

“By gathering multiple perspectives on quality from different elements within the digital collaboration experience, Vyopta provides a richer environment for identifying, troubleshooting, diagnosing, resolving and preventing issues.”

Vyopta’s Collaboration Performance Management (CPM) platform can provide advanced reporting of tech adoption, utilisation, and user experience quality.

The company’s voice monitoring and analytics include:

  • Monitoring trunks within a network and to a PSTN provider
  • Provide a complete understanding of phone availability by site, geographic location, and departments
  • The ability to save time on troubleshooting issues by deploying CDRs and CMRs
  • Grants visibility of all voice and video call logs in one place
  • Gives deep insights into capacity, usage, and adoption of voice-specific environments

Vyopta says that the company ensures the best experience possible for Microsoft Teams by providing “single-pane-of-glass” and multi-vendor UC environments that are purpose-built for collaboration.

The platform’s tools proactively identify issues for fast troubleshooting and provide detailed experience monitoring calls and meetings.

Vyopta expanded its monitoring and analytics support for Zoom Phone and Rooms in JulyZoom Phone and Rooms.

The company has added Zoom Phone and Rooms to its existing support, which is in place for Zoom Meetings and Webinars.

Following the expansion, users can troubleshoot video and audio calls, and gain insights by tracking key metrics from Zoom investment to improve adoption, optimise costs, boost productivity, and train other colleagues.

More recently, Vyopta and Zoom partnered to give organisations a “total user experience” using AI.

The companies aim to improve employee and customer engagement, technology performance, workspace utilisation and ROI when using Zoom.

The partnership is also designed to help organisations streamline the adoption of Zoom functionalities such as Meetings, Phone, Rooms, and Webinars by using Vyopta’s Collaboration Intelligence Platform.

 

 



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