Mobile-first, always-on: today’s modern world can be a challenging place in which to do business. 

Manufacturing, service, hospitality, entertainment; no matter what the vertical – nor the size of the enterprise – those leveraging the power of technology are able to respond best. 

Communication, of course, is key. 

Step forward the clever, omni-channel, all-in-one-place communications platform. 

Voice, video, messaging, email – all brilliantly integrated to provide customers and colleagues with a smoother, slicker and altogether more modern way of connecting. 

For end user organisations and IT service partners alike, the opportunities to drive improvements, efficiencies and growth are everywhere. 

The first step? Picking the right provider. 

“Far fewer businesses, customers or stakeholders now operate from a fixed place or at fixed times so a new, mobile-first approach is required,” says Jim Eagers at leading unified business communications solutions provider NEC, whose feature-rich, easy-to-use UNIVERGE BLUE platform delivers big. 

A new, mobile-first approach is required”

“Post-pandemic flexible working means we all now operate from wherever works most effectively; sometimes in our office, sometimes from home or elsewhere. That makes easy, seamless and reliable communication mission-critical. And it means that, for businesses, deploying the right tools is as about important as it gets.” 

In the case of UNIVERGE BLUE, 90-plus business phone system features are combined with chat, video, screen sharing, conferencing and file management functionality – all brought together via a single user interface. 

Mobile devices become a frictionless part of the phone system, increasing workforce flexibility thanks to ‘anywhere, anytime, any device’ accessibility. 

Call routing is slick and smooth; voicemail messages are transcribed into text and email for fast, efficient handling; and chat, text messaging, video conferencing, screen sharing, file sharing, and file backup are all super-securely integrated for greater collaboration and productivity. 

Communication in action

For NEC customer Eastleigh FC – a forward-looking UK professional football club with ambitions to soon enter the English Football League – the platform has been a communications game-changer.    

“The solution that was in place previously was simply not fit for purpose,” says Eastleigh FC Commercial Manager Alex Pike. 

“Most of our staff are rarely sat at their desks. They are constantly moving around our large site and, since COVID, we have staff that now work remotely or from home. Not only were we missing lots of incoming calls, we were also unable to route them through to the correct department. 

“The Chairman also wanted to be contactable at all times, especially on away match days. None of this was possible with the system we had in place. We are a full-time professional football club but you wouldn’t have thought that when calling into the club.” 

“The mobile app has completely changed the way we work”

Within two days, Eastleigh FC has its old phone system decommissioned, the new one fully installed, and all staff had been fully-trained on its desktop phones as well as on the platform’s mobile and softphone applications. 

“The platform is extremely feature-rich but at the same time very simple and straightforward to operate,” says Pike. 

“The mobile app has completely changed the way we work. We are now able to check the availability of all our staff with the system’s presence feature and route calls to the correct department or person, regardless of their location, using the auto attendant feature.

“The UNIVERGE BLUE platform has lowered our IT costs by 30% and increased our team efficiency by 55%”

“We use hunt groups when a department is unable to answer so someone can deal with the call, and we can retrieve and call back clients and suppliers using the missed call data function. In addition, all our calls are recorded remotely, which is incredible, and there is a user portal which allows us to make changes to the system ourselves which we weren’t able to do on our old system.” 

Brilliantly, the Return on Investment is already evident. 

 “The UNIVERGE BLUE platform platform has lowered our IT costs by 30% and increased our team efficiency by 55%,” says Pike. 

“Just as importantly, the overall quality of our communications has improved 100%.” 

It seems deploying modern cloud-based unified communications platforms really does score highly with businesses set on achieving their goals to thrive and grow. 

Back of the net..! 

  • To learn more about how UNIVERGE BLUE can power your and your customers’ journey to the big league visit https://www.univergeblueconnect.com.uk 

 



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