Microsoft Teams is taking the communications and collaboration landscape by storm. Offering a convenient way for organisations to unify their teams in the age of hybrid and remote work, Teams combines ease of use with exceptional flexibility and scalability.  

As standard, the Teams landscape is designed by Microsoft to offer exceptional security and privacy features. However, it’s still up to business leaders to ensure they implement the right strategies to preserve compliance. Whether monitoring internal or external conversations, collecting data for auditing purposes, or adhering to critical industry regulations, companies have various challenges to overcome. Fortunately, Microsoft’s partner network is available to help.  

Through apps, add-ons, and solutions built specifically for the Microsoft Teams landscape, vendors around the world are helping brands take compliance to the next level. Here are some of the top vendors offering compliance solutions for Teams in 2023.  

Theta Lake 

With a long history in the compliance and security landscape, Theta Lake has produced numerous solutions designed to assist even the most highly regulated industries. Products range from tools for call recording and data loss protection to safe collaboration, compliance education, and compliance pre-review automation.  

The archiving and compliance suite for Microsoft Teams provides AI-powered capture, archiving, eDiscovery, and supervision tools for Teams users. With the all-in-one solution, business leaders can review conversations in context, create highly visible security workflows, and analyse potential data leaks. The archiving solution even comes with customisable retention policies and the ability to apply comprehensive legal holds to critical data.  

ASC Technologies 

Using highly regulated industries such as the public sector, and financial institutions, ASC Technologies creates tools to minimise privacy and security issues. The company has a variety of AI-enhanced software solutions available for compliant call recording and quality monitoring. There’s even a cloud platform for analytics and data storage.  

ASC Technologies delivers compliant call recording tools for Microsoft Teams, RingCentral and Zoom. The certified and cloud-central solution is hosted on Azure and provides brands with a way to store and archive calls, meetings, video, chat, and screen sharing data. It can also integrate with Microsoft Cognitive Services for transcribing and analysing communications.  

AudioCodes 

Working as a trusted partner for Microsoft for many years, AudioCodes produces a variety of Microsoft-certified products, including tools to simplify the migration to Teams and a range of endpoints and devices. The SmartTap 360 Live solution is the compliance-focused service offered by AudioCodes for Microsoft Teams users.  

This cloud-based enterprise recording solution instantly captures voice, video, and instant messaging interactions. It also provides access to a flexible deployment model suitable for both the Azure cloud and on-premises environments. The scalable solution comes with built-in security services. Plus, users can add voice analytics and transcription tools, geo-redundancy, and double-recording features.  

CallCabinet 

CallCabinet provides a range of valuable tools to the communication and collaboration landscape, from AI analytics to digital transformation tools and quality assurance systems. The brand’s flexible portfolio of tools focuses heavily on the security and compliance landscape. For Microsoft Teams, CallCabinet has its own dedicated call recording tool built on Azure.  

The platform works with a range of Teams-enabled devices, from desktop systems to mobile phones. It also captures all information according to company needs, with screen recording, video, and voice recording. Built-in analytical tools also allow companies to tap into meaningful insights with their data, leveraging speech and voice analytics alongside sentiment analysis.  

Content Guru 

Focused on the CCaaS environment, Content Guru empowers businesses to run their contact centre operations through the cloud. The company’s portfolio of products ranges from an extensive customer data platform to workforce management apps, secure payment tools, and intelligent automation. For Microsoft Teams, Content Guru offers opportunities to boost compliance with its storm integration.  

The storm contact centre, certified for Microsoft Teams, provides companies with all the tools they need to manage customer service within the Teams environment. Alongside omnichannel communication capabilities, the technology comes with end-to-end complete recording tools for auditing and analysis purposes. There’s also a comprehensive reporting system for insights into critical information from the contact centre space. 

Dubber 

Best known for its call recording technology, Dubber has assisted companies in their compliance strategies for some time. Dubber has a suite of products available for business leaders, including a PCI compliance tool, unified recording system, and analytics platform for insights. The certified Dubber call recording solution for Microsoft Teams boosts compliance with data capture. 

The tool embeds directly into the Microsoft Teams platform, as well as a range of other UC solutions, and captures information across every communications channel, from voice and video to messaging and screen sharing. Users can also leverage AI voice solutions to capture data and insights from their recorded conversations.  

Insightful Technology 

Insightful Technology delivers advanced voice analytics tools to companies in various highly regulated industries. The brand has a dedicated portfolio of automated systems, which are designed to help businesses protect privacy and reduce risks across their communication landscape. The Fusion Grid Microsoft Certified recording platform captures all information shared on Teams.  

The system can capture voice, chat, video, screen activities, and content from Teams-enabled devices and Teams clients at the same time. It comes with robust data governance and access control features. Plus, companies can leverage features for searching, transcribing, and categorizing recordings. There are even intuitive dashboards available for automating compliance tasks.  

Mida Solutions 

SaaS company Mida Solutions produces numerous cloud-based tools for the communication landscape, including both UCaaS and CCaaS platforms. Through partnerships with Microsoft, the business has developed a fully certified contact centre system for the Microsoft Teams landscape, as well as a compliance recording tool.  

The Mida Solutions compliance recording tool can collect information from every channel in Microsoft Teams, from text to voice and video. The company also gives brands the freedom o choose where they store and archive their recordings. The simple solution has built-in search functionality to assist teams with finding crucial data. Plus, it can collect recordings from connected devices in the Microsoft ecosystem too.  

NICE 

With a host of solutions on offer for modern contact centres, NICE has produced tools to assist with journey orchestration, digital self-service, workforce engagement, automation, and CX analytics. Working in collaboration with Microsoft Teams, the organization has produced a compliant call recording tool which can embed directly into the Teams landscape. 

The platform can capture all communications across voice, video, screen sharing and chat. It also works with other industry-leading tools and quality assurance applications. Suitable for a range of deployment models, the NICE-compliant call recording system offers end-to-end compliance monitoring, archiving, and retention. There are also high-availability and redundancy features built in. 

Numonix 

Numonix specializes in the call recording landscape, offering tools catering to every industry, from contact centres to educational and legal landscapes. Partnering with a host of brands, Numonix has also produced various apps and integrations for leading UC and CCaaS platforms, including Microsoft Teams. The IXCloud offering is a fully-managed solution offered via the Azure cloud. 

With Numonix, companies can get their call recording strategies up and running within an hour and capture information from video, screen sharing, and audio. The system includes 256bit encryption and allows businesses to store data in more than 15 Azure datacentre regions to support sovereignty requirements. There are also advanced recording rules available to help businesses to determine which conversations they capture.  

Oak Innovation 

Providing a range of comprehensive call recording and analytics tools to business leaders, Oak Innovation has invested heavily in its relationship with Microsoft in recent years. The Clarify ecosystem of call recording tools is certified for Microsoft Teams and can be deployed on-premises, in the cloud, or through a virtualised environment. 

With Clarify, companies can capture information from every conversation in Teams, collecting data from video, audio, and screen-sharing sessions. The system includes an easy-to-use interface, which allows users to leverage tags, filters, and notes for quicker searching. Plus, all recordings can be encrypted and stored for as long as a team needs to ensure compliance.  

Verint 

Dedicated to helping companies increase customer engagement and improve experiences, Verint provides a host of software solutions to business leaders. The company has tools available for real-time work management, channel automation, forecasting, scheduling, and conversational AI. It also offers a range of fraud and security solutions for financial companies. 

Verint’s certified call recording application for Microsoft Teams captures data across every conversation, allowing companies to centrally record, store, and manage their data for any use case. The solution includes built-in intelligence for automated data capture, as well as dashboards to help businesses maintain insights into their compliance standing. 

Redbox 

Now part of the Uniphore brand, Redbox delivers a portfolio of tools focused on the voice communications landscape. Options range from screen recording and voice recording tools to systems for AI analytics, quality assurance, and interaction insights. Certified for use with Microsoft Teams, Redbox’s call recording solution can capture and secure millions of conversations across multiple devices, turrets, and regulated environments. 

The easy-to-use integration offers fast and flexible deployment across a range of landscapes, alongside 99.999% service availability and AI-quality stereo capture. With this flexible tool, companies can capture information from every channel in Microsoft Teams and even integrate their other tools within an all-in-one ecosystem using a REST-based API solution.  

Luware 

Heavily focused on the growing Microsoft Teams ecosystem, Luware develops a range of routing and contact centre solutions for Microsoft tools. The tools available for Teams customers include advanced routing systems, contact centre tools, attendant consoles, and more. The Luware recording application is the primary compliance offering available for Teams users. 

This cloud-based solution can capture all communication throughout Microsoft Teams channels, from voice and video to text and screen sharing. It can transcribe voice information instantly and provide businesses with tools to check the quality of their recordings. Plus, the system comes with infrastructure monitoring solutions built-in too. 

AGAT Software 

AGAT Software helps brands to unlock collaboration opportunities while minimising compliance and security issues. The comprehensive platform of recording, archiving, and discovery tools can work with a range of UC platforms, including Microsoft Teams. AGAT Software offers a full portfolio of compliance tools for Teams users, including the “ethical wall” product, which limits user activities like desktop sharing and file transfer.  

Other options include archive and ediscovery applications for stored data, real-time DLP solutions with a SphereShield integration, and channel management tools. The company also has an AI-powered recording and analysis tool for compliance requirements, with fully searchable records, transcription, and built-in automation tools.  

 



from UC Today https://ift.tt/Es9rbod