CallCabinet has completed its seventh integration with Webex as its call recording solutions are integrated into Webex.

The compliance recording specialists now have one of the few solutions providing comprehensive integration for Cisco cloud, on-premise, and contact centre platforms.

Previously, CallCabinet has integrated solutions with Webex Contact Center, Cisco HCS, UCCE, UCCX, UCM, and UCM-C Dedicated Instance.

Ryan Kahan, CEO of CallCabinet, said: “It’s another significant milestone that speaks to our unrelenting commitment to advancing business success across platforms – supporting all the ways people communicate in today’s quickly evolving environment.

“Having CallCabinet directly available within the Webex App Hub for rapid deployment to Webex Calling and Webex Go supports our longstanding integration track record across Cisco platforms.”

The solution will provide Webex Calling and Webex Go customers with “revolutionary” compliant call recording technology, according to CallCabinet.

They will have access to “future-proof” regulatory compliance, conversational analytics, custom business intelligence reporting, and quality assurance automation.

As a result, Webex Calling (Multi-Tenant and Dedicated Instance) users will be able to effectively manage what was said during calls, as well as gain a single-pane-of-glass view on all voice metrics relevant to their businesses.

CallCabinet believes that enterprises seeking to renew their customer and employee experience, improve security, and meet global compliance and data sovereignty standards will profit from its compliant call recording solutions.

The solutions are not only designed to benefit companies operating within heavily regulated industries, improved productivity, dispute resolution, enhanced business intelligence, and more can be seamlessly utilised via Webex Calling.

Amey Parandekar, Senior Director of Product Management for Webex Calling, said: “Compliant call recording is an essential component of any organization’s cloud collaboration strategy.

“We are excited to expand our partnership with CallCabinet to give Webex Calling and Webex Go customers another option for compliant and comprehensive call recording and analytics.”

CallCabinet’s solutions are powered by artificial intelligence and machine learning to provide centralised and unrestricted business intelligence in real-time.

The company offers intelligence reporting, quality assurance automation, conversational analytics, and regulatory compliance to improve business outcomes.

CallCabinet is headquartered in Boca Raton, Florida with regional offices in the United Kingdom, Germany, Australia, and South Africa.

UC Today’s John Flood recently discussed the positive impact that CallCabinet’s conversational analytic technology is having on its call recording solutions with Craig du Plessis, VP of Analytics at CallCabinet.

Du Plessis commented: “Driven by next-gen AI, our conversation analytics provides the ability to gather customer intelligence by capturing, consolidating and analysing 100% of customer engagements.”

“In CallCabinet’s world, this is predominantly voice calls, but we also cater for other data sources such as social media, emails, chats, texts, and more.”

“When engaging with our customers, the top four business cases we encounter from our clients are revenue management, customer (CX) and employee experience (EX), operational efficiencies, and compliance management.

UC Today has also reviewed CallCabinet’s compliant call recording technology.

The review concludes that businesses around the world can benefit from CallCabinet’s voice and screen-capturing solutions.

Furthermore, quality assurance features allow businesses to continually improve their internal processes, leaders can also gain insights to improve customer experiences, and deep analysis provides new growth opportunities.



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