Sometimes life offers us a choice. And sometimes our hand is forced. Both scenarios demand that we adapt and adjust to new realities.

“Good, bad or indifferent, if you are not investing in new technology, you are going to be left behind,” the British businessman Philip Green once said.

So it goes with business. Adopt new technologies or face gradual extinction.

Remember Blockbuster video rentals or Kodak? Blockbuster was once the largest video rental chain in the world, but it went bankrupt in 2010 due to the rise of online streaming services like Netflix. Kodak was once the world’s leading manufacturer of photographic film. It filed for bankruptcy in 2012 after failing to adapt to the digital photography revolution.

Both misread the shifting undertow of technology. Both are gone.

And when it comes to digital transformation, name one business with a choice. Name one that doesn’t have to have a compliance recording solution. There is a quality of inevitability in digital transformation. Go with the digital tides, or face obsolescence.

What Is Spoken Can and Will Be Recorded

Call recording is fast becoming an essential requirement for businesses worldwide.

In the dozens of industries shifting to cloud-based SaaS solutions, it’s critical to record calls for reasons beyond compliance requirements. In order to remain competitive in today’s economic environment, voice data also delivers key insights leading to improved customer service, employee performance, and reduced risk.

“Many companies are facing the challenge of optimising their conversation data into actionable business intelligence,” said Ravel Todd, Chief Marketing Officer at CallCabinet. “Recorded conversations are stored in numerous locations ranging from on-premise, hybrid environments to the cloud.  In order to get the real value of what this voice data contains, you have to aggregate it into a single secure location and deliver the full scope of intelligence contained within it” she said.

It’s a Mixed-Up World: Cisco On-Premise and Cloud Side-by-Side

Webex by Cisco has deep roots with PBX and the telephony trunk lines. The company still serves the entire spectrum of voice platforms from PBX to the cloud.

So, when it comes to call recording solutions, companies with mixed UC environments across different regions and countries face a complicated amalgamation of call recording options.

“Companies want centralised business intelligence from their recording data,” Todd explained. “CallCabinet provides solutions which satisfy any calling implementation and deliver single-pane-of-glass views for reporting and intelligence specific to the needs of that organisation,” she said.

Cisco Call Recording – Simplified

As previously noted, CallCabinet provides a unified call recording platform across Cisco and Webex platforms.

With CallCabinet technology, businesses can record, store, and analyse calls made through all Cisco and Webex UC platforms. CallCabinet’s compliance call recording solutions provide an easy-to-use, reliable, and secure platform ensuring businesses remain compliant, can evaluate employee performance, measure and improve customer experience, and identify areas of revenue leakage, to name but a few.

One Unified Dashboard

These cross-platform recorded conversations are captured and stored securely in the cloud, enabling businesses to manage, monitor and analyse all conversational data via customisable dashboards while maintaining data sovereignty across the globe.

These dashboards deliver organisations real-time access to conversation insights, call logs, and analytics, enabling them to quickly identify areas for actionable improvement.

As every company is unique, custom business intelligence reporting is built according to the metrics that matter most to them – drastically increasing business agility and data-driven decision-making.

Turn Today’s Challenges Into Opportunity with CallCabinet

CallCabinet is a Cisco SolutionsPlus and Preferred Solution Partner. The depth of this long-standing partnership is evident in CallCabinet’s ability to support Webex Calling (both Multi-tenant and Dedicated Instance) and Webex Go, in addition to supporting Webex Contact Center, Cisco Unified Communications Manager Cloud (UCM-C Dedicated Instance), Unified Communications Manager (UCM), Unified Contact Center Express (UCCX), Unified Contact Center Enterprise (UCCE), and Cisco Hosted Collaboration Solution (HCS).

CallCabinet supports on-premise, hybrid, or cloud and seamlessly integrates with other major UC, IP-PBX, and telephony platforms as well as third-party business systems such as Bloomberg Vault.

This versatility supports a business’s cloud migration strategy, now or in the future, while providing fully compliant cloud migration services for proprietary legacy recording data.

With a proven track record in the world’s most heavily regulated industries, CallCabinet provides true multi-tenancy, data sovereignty, data resiliency and redundancy with global support.

Click here to learn more about CallCabinet’s comprehensive call recording and analytics solutions for Cisco and Webex platforms, or schedule a demo.



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