The business ecosystem is now hyperconnected, fuelled by always-on, real-time connectedness that enables seamless collaboration across physical and digital platforms. Coupled with the acceptance that the workforce needs greater flexibility and is now working from multiple locations, organisations are looking to empower workers with the communication tools they require to succeed. Consulting firm McKinsey, for example, has analysed more than 2,000 tasks in 800 occupations in eight countries and found that up to 25% of workforces in advanced economies could work from home for between three-to-five days a week with no loss in productivity. 

This creates confidence and fuels further adoption of innovative, hyperconnected workforce solutions as attractive cost-benefit analysis can be undertaken contrasting new workplace models with the costs of premises-based worker support. 

“The hyperconnected ecosystem is borderless, efficient and agile, but there are risks managing and complexities to mitigate to ensure superior experiences are delivered and innovations can be adopted and accommodate,” says Vivek Kar, the AVP of Product Management, Global Rapide at Tata Communications.

“Compelling new services, apps, and use cases are being created / co-created with other players, by utilisation greater intelligence embedded into products, and a move towards servitization.” 

This new ecosystem, powered by connected workforce solutions, enables new business models and the adoption of greater automation, artificial intelligence (AI), and machine learning, ultimately delivering greater efficiency and productivity through the simplification and consolidation of old systems and models. The real-time flow of information supports richer integration of partners into systems and processes to enable uninterrupted, omnichannel, contextual, and personalised experiences. 

None of this is easy to achieve. Enterprises currently operate fragmented systems and tools. Experience architectures have been designed to minimise cost rather than maximise the experience, and there is a lack of orchestration, visibility, and control that hampers the delivery of rich, connected user experiences. The hyperconnected ecosystem relies on it to thrive.  

Tata Communications has been quick to recognise the change demanded by enterprises and solidified its GlobalRapide offering to enable the connected workforce. GlobalRapide is an employee experience platform that seamlessly integrates with existing tools, delivers experience data and insights, and is backed by dependable connectivity.  

“The new and advanced GlobalRapide has been designed in a modular framework with voice as underlay, different types of collaboration platforms, and application and managed services as the overlay – all to address the challenges of hyperconnectivity,” explains Kar. “Additionally, it takes care of security vulnerabilities, increased attack surface, and new and sophisticated threats to the simplification of cloud-delivered cybersecurity services. This prioritises security, data privacy, and compliance so enterprises can evolve and realize value with their next generation capabilities.” 

The JAMVEE voice calling and messaging solution from Tata Communications is a part of its employee experience offering stack. JAMVEE addresses the needs of frontline workers and remote staff through a lightweight, low TCO business application that can be deployed easily. Organisations that do not need a full-fledged premium collaboration suite yet require their communication solution to be integrated with other business applications would do well to explore Tata Communications JAMVEE.  

“By addressing agile infrastructure across network, cloud and edge, Tata Communications GlobalRapide encapsulates all the capabilities enterprises need to engage with and thrive in the hyperconnected ecosystem through a single platform,” says Kar.

“End-to-end, fully integrated, managed and monitored, GlobalRapide provides rich interoperability across cloud audio and video and multi-country endpoint devices. The hyperconnected ecosystem depends on trust, communication, collaboration, and the performance of tools to empower workers and create rich and deep experiences. With GlobalRapide, Tata Communications has taken its in-depth experience of creating a digital fabric and applied it to creating employee experiences that are critical in running today’s hyperconnected world.” 



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