With 300 million users every month and 5 million activations of Teams Phone in the past 12 months, it’s clear that businesses love it.
Why? Because you can use it anywhere, anytime, on any device, and with the desire to have greater flexibility and mobility, it is the obvious choice. Large enterprises are increasingly integrating Teams Phone into their strategic communication plans which also incorporates mobile communications to meet the varied needs of users and the business. One of the standout features of Teams Phone is its adaptability, allowing users to operate from any location and on any device, via a choice of mobile app, partner operators, or eSIM.
The Versatility of Microsoft Teams Mobile App
The Teams mobile app stands out as the premier solution for those constantly on the go. Compatible with both iPhone and Android, this app facilitates seamless participation in meetings and enables users to make and receive calls, all under the Teams umbrella. Whether you’re using Microsoft Calling Plans, Operator Connect, or Direct Routing numbers, the app has got you covered.
Key Features include:
- Engage in chats, channels, and meetings.
- Seamlessly run your apps within Teams.
- Share content during meetings without interruption.
- Set ‘quiet hours’ to ensure uninterrupted downtime.
The best part? The Teams mobile app comes at no additional cost and is accessible to all Microsoft Teams users.
As Pure IP’s Marketing Director Ian Guest explained:
“The Teams mobile app is easily accessible and quick to implement, making it a convenient way to take Teams on the go. It provides access to all the features that users know and love about Teams, such as meetings and chat, while allowing you to make and take calls from your mobile device. And provided at no additional cost by Microsoft, it’s a good way to unlock the power of Teams from mobile across your user base.”
Teams Phone Mobile: A Unified Calling Experience
Not everyone wants a new number though, and Microsoft’s Teams Phone Mobile offers a unique proposition: In collaboration with partner mobile operators, it provides a unified phone number that serves both as your mobile and Teams Phone number. For instance, in the UK, an 07xxxx number can function as your primary mobile number while also being your Teams Phone number.
As Guest continued, “Teams Phone Mobile is a good option for those who prefer to have a single number across devices. This could be an attractive option for users and businesses that have a mobile first strategy.”
However, it’s worth noting that Teams Phone Mobile is currently limited to certain operators and markets. It’s designed to be a primary business phone and isn’t available as a secondary number or for personal mobile phones.
Tango Extend: The Future of Teams Phone on Mobile
The latest entrant in this space is Tango Extend. In partnership with telephony operators, Tango offers a bridge between your Microsoft Teams Operator Connect or Direct Routing number and an eSIM via the Teams SIP Gateway.
What does this mean for users? Guest explained, “Tango Extend’s mobile offering for Teams is the latest and is a compelling option yet for businesses as it allows users to bring their Teams number to a personal device, without any app needed. Tango offers this in collaboration with telephony providers such as Pure IP and allows a user’s Microsoft Teams phone number to be bridged via the Teams SIP Gateway to an eSIM. The solution makes it possible to use the mobile native dialer without an app, and to extend a fixed line number to a mobile device. Since phone calls are made over the mobile network, there is no need for good mobile data or Wi-Fi connection making this a convenient, and effective way to make Teams phone calls mobile, ideal for mobile and frontline worker scenarios.”
The benefits are clear. Using their own phone’s native dialler without additional apps, and extending the single number to the mobile device, Tango Extend also eliminates reliance on Wi-Fi by using the mobile network.
Choosing the Right Mobile Solution for Your Teams
With these options to choose from, how do you know which is the best fit for your Teams users?
The answer hinges on user experience and availability. While the Teams mobile app is universally available, Teams Phone Mobile and Tango Extend are restricted to specific operators and markets. Making the 3 possible solutions work harmoniously together to support your teams’ calling needs, is the key to unlocking the power of Microsoft Teams across the spectrum of voice-on-the-move.
As Guest concluded, “The choice boils down to both user experience and availability. While the Teams mobile app is available to all users globally, Teams Phone Mobile, the service, and Tango Extend are only available from specific operators and in specific markets. The good news is that these solutions can be mixed and matched on a per-user basis, ensuring optimal user experience on mobile.”
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