Ever since Gartner revealed only 13% of employees are fully satisfied with the experiences they have at work; companies have jumped to act. Improving employee experiences isn’t just crucial to retaining talent and attracting new employees. It’s also key to achieving business goals.
Studies show that happy employees are up to 13% more productive. They’re also more engaged, and better equipped to deliver exceptional customer experiences.
“Connecting your workforce in a seamless manner is crucial in a hyperconnected ecosystem. Happy employees result in happy customers. So, whether you are looking at your network infrastructure, security or collaboration technology, your employees should remain at the centre of your business growth decisions in more ways than one”
- Anshul Kaushesh, AVP Product Marketing, Tata Communications.
Unfortunately, creating and preserving an excellent employee experience can be difficult in today’s workplace. As demand for hybrid work continues to grow, companies are struggling to unify, align, and engage their staff members in a distributed environment. The key to success lies in implementing the right communication tools, capable of bridging the gaps between your team members.
The Impact of Communication on Employee Experience
The hybrid workplace isn’t going away, with studies showing 89% of executives believing staff members will work remotely at least one day per week. While a flexible workforce can deliver numerous benefits, from cost savings to greater performance, it does present challenges for teams.
Perhaps most significantly, businesses often struggle to preserve excellent communication between distributed workers when they’re operating in different environments. Communication is crucial to ensuring consistent collaboration and business growth. However, even as companies embrace new modes of work, many are still reliant on complex, legacy communication systems.
Old-fashioned communications solutions aren’t suited to the needs of today’s employees. They place strain on IT teams, forced to manage and configure various siloed solutions. They also create additional strain for workers, who struggle to manage multiple distributed tools each day.
The Benefits of an Integrated Solution for Hybrid Work
Today’s hybrid workforce needs a single, unified solution for managing communication and collaboration. Teams no longer have the time to navigate multiple different tools simultaneously. Instead, they’re searching for a single-pane-of-glass service, built to enhance productivity.
An integrated UCaaS solution takes the legwork out of managing, building, and updating your communications infrastructure, while simultaneously ensuring you can empower your team. Unified solutions consolidate communications and communications data, eliminating silos that can harm the efficiency and performance of employees.
A fully integrated communication solution also:
1. Reduces Business Costs
Maintaining multiple hardware units and software licenses adds to any company’s overheads. You don’t just pay for the platforms, but for professionals to supervise and maintain the systems. A fully-integrated UCaaS solution minimizes costs, giving you the opportunity to pay for a single platform.
With a lower TCO, it’s easier to expand the number of employees who can access your cloud collaboration solution for improved productivity and efficiency. What’s more, because innovative cloud-based tools are inherently scalable, you can adapt your platform and features to suit your business needs, adding new tools and removing features when necessary.
2. Simplified Management and Deployment
Today’s companies need to be agile and flexible to compete in an ever-changing communications market. However, implementing new tools and services into a legacy infrastructure can be complex, expensive, and time-consuming. With an integrated UCaaS solution, companies can access a single, convenient platform for managing end-to-end calling, messaging, and other features.
Moreover, flexible cloud-based communication tools provide rapid access to integrations with third-party tools and services, helping to bridge the gaps between your technologies. You can instantly add CRM and click-to-call tools to your ecosystem, and adapt your technology as necessary.
3. Enhanced Employee Experience
As mentioned above, integrated UCaaS solutions are excellent for improving employee experience. Rather than requiring your team members to use multiple distributed tools, you can provide them with an all-in-one environment for collaboration and communication.
Flexible services ensure businesses can offer employees the opportunity to collaborate however they choose, using voice, video, or text, on any device, from desktops, to mobile devices. What’s more, thanks to the reliability of cloud communications tools, employees from all environments can stay connected to their team members, forming stronger professional bonds.
4. Improved Productivity
Accessing an integrated unified communications solution in the cloud doesn’t just improve employee experiences, it enhances their performance too. Surveys show that companies adopting modern UC solutions see a 25% increase in operating profit, and a 52% boost in productivity on average.
The correct technologies give team members the ability to collaborate instantly, share documents in real-time, and access information in one convenient environment, rather than jumping between platforms. This boosts overall performance, and even helps employees to make crucial decisions faster. For instance, Forrester notes that firms using UCaaS accelerate the decision making process by 2.6 times compared to their competitors.
5. Scalability and Adaptability
As the world of hybrid work continues to evolve, alongside the communications landscape, businesses need to be able to adapt quickly. An integrated unified communications solution in the cloud gives companies the opportunity to scale and update their communications network however they choose.
Companies can offer their team members support for “bring your own device” strategies, experiment with new technologies as they emerge, and adapt to changing trends. This ensures employees can consistently access the tools and resources they need to perform at their best. With global SIP solutions, brands can even scale rapidly across countries, moving into new landscapes with ease.
The Power of UCaaS for Hybrid Teams
Communication is crucial to the success of any business. Teams need to be able to share ideas, align with colleagues, and access valuable resources wherever they are. In today’s age of hybrid and remote work, traditional communications technologies simply don’t offer the flexibility companies require.
Alternatively, a fully integrated unified communications solutions, such as Tata Communications’ GlobalRapide offering combines global voice, with effortless integrations to other platforms and intuitive managed services, designed to help businesses transform.
With the right UCaaS solution companies can reduce communication headaches, stay compliant with regulatory standards, and benefit from a more engaged, empowered workforce.
from UC Today https://ift.tt/K4wVeTF
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